Created a Communications Ministry for not-for-profit organization. Managed a team of volunteers to design and implement programs to enhance communications with 3,000 family members, parish school, staff, and church ministries.Accomplishments included:•Design, Administer, and Analyze results of a parish-wide Communications Survey•Create Ministry Brochures for 44 active parish ministries•Redesign Parish Website to add new features and create a more user-friendly product•Redesign Parish Bulletin to enhance weekly written communications•Create a Building Campaign Video to support church building renovation project•Develop New Parishioner Welcome Program for use at monthly orientation sessions

Managed the implementation and interpretation of Human Resources activities for Discover Business Units. Functioned as internal consultant and subject matter expert in the areas of Human Resources policies, procedures, staffing, benefits, compensation, training, compliance, and employee relations.·Provided full scope Human Resources Business Partner support to assigned business units.·Managed the process to identify and analyze Human Resources issues. Advised and counseled VP/Directors, Managers, and Supervisors to help resolve complex issues including performance management, disciplinary counseling, staff reductions, terminations, and legal issues.·Conducted investigations of employee complaints, including allegations of harassment or discrimination and made appropriate recommendations.·Developed and facilitated a comprehensive management training program addressing Human Resources Policies and Legal topics.

Provided a full range of Human Resources services to assigned client groups. Partnered with line managers to design innovative Human Resources solutions to meet clients’ business needs.·Consulted on a wide variety of complex Employee Relations concerns including corrective actions, counseling, employee grievances, harassment claims investigations, and policy issues.·Coordinated transition activities for an out-of-state credit card facility targeted for outsourcing due to bank merger. Developed business strategies, communication plans, and employment decisions for various units. Processed and delivered Pay Continuation (Severance) packages and organized on-site Career Coaching and Support Services for impacted employees.·Provided Human Resources policy interpretation and guidance on various compensation activities including market data analysis, salary actions, job descriptions, and incentive program development

Advised and counseled Managers and Supervisors on personnel policies and issues affecting 3,500 exempt and non-exempt employees. Developed communications regarding policy updates and changes.·Designed a comprehensive Employee Relations training program to educate managers and supervisors on Human Resources policies, disciplinary matters, and legal concerns. Facilitated training sessions that provided reference materials and tools for managers to prevent and manage harassment and discrimination claims.·Developed an Attendance Disciplinary Policy and Procedures to address absenteeism issues.·Created a Human Resources Exit Questionnaire, implemented a feedback process, and conducted exit interviews to obtain information from separating employees.·Managed requests and issues relating to Americans with Disabilities Act and the Family and Medical Leave Act. Interfaced with Corporate Medical and Legal Departments and various state and local service organizations to implement requests.

Managed the Human Resources Team responsible for the administration and communication of Benefits and Compensation functions. ·Improved employee satisfaction level for benefits programs from 90-94 %. ·Developed various Human Resources programs including Installation, marketing, and user training for a Human Resources On-line Information System; Saving Incentive Education Seminar; Wise Consumer Workshop (for Benefit selections); Open Enrollment campaign and information sessions, and Employee Stock Purchase and Saving Plan workshops.

Responded to high volume recruitment demands for exempt and non-exempt positions.·Applicant interviewing, testing and selection using a wide variety of sourcing methods. Coordinated and participated in employment open houses and external job fairs. ·Developed various Human Resources programs including Consumer Credit Counseling workshops; Disability Awareness seminars; Monthly Interchange Meetings for Managers and Supervisors; and Interviewing Skills and Resume Writing sessions.