Tony Celzo Email and Phone Number
Over 15 years of experience in BPO/shared services and technology in the global professional services industry and over 5 years in Sales, Business Development and Customer Service. Has global training qualifications with training and development background handling and monitoring performance of around 60 FTEs for 4 years. Has experience in client management/client development supporting 150 global key clients and managed a business unit for 3 years. A Microsoft Office "expert" certified that can handle complex reports, formulas and presentations.Specialities: client management, training management, account management, leadership, coaching, project management, people development, training and development, Microsoft office.
Compliant Learning Resources
View- Website:
- compliantlearningresources.com.au
- Employees:
- 6
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Account ManagerCompliant Learning Resources Apr 2017 - PresentBrisbane, AustraliaFacilitate the expansion of the business through different jurisdictions within and outside Australia. Maintains and builds client relationships with other RTO partners. Provides insights on potential growth courses and ensure the business has more scope to offer. Develop and grow more revenue stream for the business.
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Service Delivery ManagerAccenture Aug 2016 - Apr 2017Handled a team of legal document experts who serviced a global law firm with its office in London, US, Canada and Australia. Main point of contact for the documentation business unit. Handled critical client reports, escalations and training during the start up of the business unit. -
Training And Operations / Account ManagerInspire Education Pty Ltd Mar 2014 - Aug 2016I oversee the Manila training department in monitoring daily productivity and ensure all KPIs and SLAs are met with strong focus on quality control. I lead a team of young dynamic trainer and assessors by providing guidance and mentoring for continuous development. I coordinate daily assessment tasks and other training functions such as assessment moderation and validation, team development and other training related activities in line with company directives. I liaise with the Brisbane office to ensure company goals are met across the firm. -
Assistant Manager - Global Client Team ServicesBaker Mckenzie Dec 2010 - Oct 2013ManilaI am responsible for managing the development and ongoing operations of Global Client Team Services unit responsible for assisting with the identification, engagement and ongoing support of the Firm’s major client teams globally. I head a team of Client Team Coordinators and oversee a team of Client Team Specialists to ensure that the goals, objectives and client expectations are met. I have the primary responsibility of supporting the Global Key Client Managers and Global Directors in the development of client teams. -
Training SupervisorBaker & Mckenzie Nov 2007 - Nov 2010ManilaI am responsible for all training and development needs of the Document Support Centre. Conducts Training Needs Analysis and assisting in the build up of projects from different offices. I monitor employee progress and do follow through trainings to ensure employee skills are up to date to maintain high-quality service delivery .
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Team LeaderBaker & Mckenzie Aug 2005 - Nov 2007Manila
Frequently Asked Questions about Tony Celzo
What company does Tony Celzo work for?
Tony Celzo works for Compliant Learning Resources
What is Tony Celzo's role at the current company?
Tony Celzo's current role is Business Development. Customer Experience. Account Management and Sales Innovator..
Who are Tony Celzo's colleagues?
Tony Celzo's colleagues are Julia Andrea Abrenica, Anthony Celzo.
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