Tony Chavis Email and Phone Number
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Demonstrated success in leading the design, development and deployment of business systems, solutions and products to enhance productivity, communications, interoperability, and data management. Adept at eliciting buy-in and building productive relationships across multiple business functions and third-party vendors to enhance service delivery and customer satisfaction. Exceptional analytical, problem solving, organizational and interpersonal communication skills.• Project Management
Yes Prep Public Schools
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Product Project ManagerYes Prep Public Schools 2016 - PresentHouston, Texas AreaProvide strategic consultation in defining or designing business processes, functions and organizational structures as well as researching, identifying and internally marketing enabling technologies based on customer requirements. Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.• Drove the vendor selection process, setup, and implementation of the new behavior application software across the entire district affecting over 14,000 users. Responsible for ongoing account maintenance and performance efficiency.• Served as conduit between IT and business teams to integrate technical and business requirements, drive their work into systems initiatives and lead vendor selection process for district-wide website and student information system.• Successfully provided the management of setup and implementation of the new system-wide help desk solution. Provided stakeholder and change management communications and training for the impacted users.• Managed the implementation of the Adult Learning Management System for Professional Development and training of 1400 staff members.• Partnered with cross-functional teams to manage logistics and execution of 1:1 device setup and delivery for 450 student laptops. Coordinated with third party vendor and campus leadership to setup, deliver, and train students to use high-speed hot spot devices.• Propose, educate and help implement new business processes through business operations or new system solutions. Works to understand and document the business requirements in standard format, obtain user approval and assist in training.
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Lead Business Systems Analyst, Global Partner SystemsAmerican Express 2012 - 2015Effectively led Voice of Customer Metric program implementation for the global third party network supporting 54 partners/programs and 4,000+ employees. Reviewed all Impact Statements to identify high-level procedural, program, or compliance changes and communicated impacts back to affected team members. Coordinated program setup, file monitoring, file issue resolution, and site auditing between business units and the Secure File Transmission team. • Created strategic roadmap for improving sampling methodologies, developed and documented new solutions, and led strategic initiatives to optimize measurement methodologies for Voice of Customer.• Reduced cost by 50% and decreased time to market by 25% on standard launches by devising and implementing a table based process for Voice of the Customer surveys.• Increased first call resolution by 10% across Retention, Activation and Loyalty programs across the Business-to-Business, Business-to-Consumer, and Merchant Services sectors. Leveraged knowledge of internal system design end user access in order to provide appropriate capabilities and training for 4,500 Customer Care Professionals, increasing cardmember satisfaction and cardmember retention rates. -
Lead Business Systems Analyst, Partner Service DeliveryAmerican Express 2006 - 2012Assumed lead role in analyzing project impacts, writing requirements, overseeing implementation and driving projects to completion. • Created and implemented a new hire training procedure manual for partner front-end systems. Coached team members how to write effective documentation and user test plans covering all input, fulfillment, and reporting requirements. • Served as Subject Matter Expert for OPEN portfolio of Acquisitions, Loyalty, and Retention programs. Wrote requirements and testing plans for all front-end system, reporting, and fulfillment changes. Collaborated with cross-functional teams to interpret needed changes and communicate to project implementation manager.• Implemented Know Your Customer approach within the Small Merchant Acquisition program. Expanded amount of data acquired during acquisition yielding more customer information in database which lead to increased merchant satisfaction and retention. Completed and executed business requirements and test plan meeting time and cost constraints.
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Business Systems Analyst, External Enterprise ManagementAmerican Express 2000 - 2006Collaborated with the Provider Partners to review and revise documentation relating to their front-end system, input and fulfillment file processing, and report building. Served as liaison between internal program managers, marketing teams and the external tech teams at the partner sites providing system requirements for updates to programs, migrations of programs and launch of new programs. Tested the required changes and documented the results ensuring no compliance gaps. Managed the life cycle of a call for each program including the lead files, scripting, fulfillments, reporting, new product development and new functionality.
Tony Chavis Skills
Tony Chavis Education Details
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Business Administration -
Western Guilford High School
Frequently Asked Questions about Tony Chavis
What company does Tony Chavis work for?
Tony Chavis works for Yes Prep Public Schools
What is Tony Chavis's role at the current company?
Tony Chavis's current role is Project Manager, Business Analyst, Business Systems Analyst, Product Manager, Coach and Customer Experience Champion.
What is Tony Chavis's email address?
Tony Chavis's email address is to****@****exp.com
What schools did Tony Chavis attend?
Tony Chavis attended Elon University, Western Guilford High School.
What skills is Tony Chavis known for?
Tony Chavis has skills like Business Analysis, Vendor Management, Process Improvement, Sdlc, Business Process Improvement, Credit Cards, Change Management, Call Centers, Project Management, Financial Services, Leadership, Management.
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Tony Chavis
Lexington County, Sc -
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