Tony De-Bellis Email and Phone Number

Working with the business to support the implementation and ongoing management of the Operational Risk Framework.• Support Senior Managers with Compliance Risk Assessment activity• Performing Monthly Control evaluations.• Investigation of control weaknesses, Incidents and Issues• Supporting stakeholders through the Issue management process• Support stakeholders by providing risk advice and guidance

The primary role of the Operational Support Manager was to spend a minimum of 80% of time within the Branch network conducting detailed Risk assessments, providing coaching and support to identified gaps and how to manage risk effectively.• Educating Business Unit mangers and colleagues on current processes and procedures• Coaching and support Area Managers, Store Managers and Store Colleagues around Risk Management activities including control performance and testing.• Provide… Show more The primary role of the Operational Support Manager was to spend a minimum of 80% of time within the Branch network conducting detailed Risk assessments, providing coaching and support to identified gaps and how to manage risk effectively.• Educating Business Unit mangers and colleagues on current processes and procedures• Coaching and support Area Managers, Store Managers and Store Colleagues around Risk Management activities including control performance and testing.• Provide independent oversight and challenge to self-attested control results provided by the line of business.The Risk Champion role included the above responsibilities and expanded to include Key Operational Risk Management Framework activities.• End to end Incident management• Review, creation and execution of control testing• Providing Risk guidance and technical advice through the Risk in Change process. Show less

Manage a portfolio of Branches providing Operational support, coaching, and monitoring key operational tasks.• Onsite support to coach to identified operational gaps.• Support the implementation and embedding of CSA system.• Verified data integrity and accuracy.• Worked with Branch managers to develop action plans and improve capability.• Prepare Branch Managers and colleagues for Onsite Audits.• Provide onsite support set up for new and relocated branches.

Responsible for supporting Branch manager, colleagues, achieving sales targets, coaching and maintaining Branch control environment.• Received National recognition award• Completion of Operational compliance activities to a high standard• Preparation and submission of Monthly CSA and action planning.• Achieved a "Green" rated risk assessment for control environment.• Developed sales strategy to meet established sales objectives.• Supervised a team of 6 branch… Show more Responsible for supporting Branch manager, colleagues, achieving sales targets, coaching and maintaining Branch control environment.• Received National recognition award• Completion of Operational compliance activities to a high standard• Preparation and submission of Monthly CSA and action planning.• Achieved a "Green" rated risk assessment for control environment.• Developed sales strategy to meet established sales objectives.• Supervised a team of 6 branch employees and made recommendations regarding performance evaluations.• Executed customer transactions, including deposits, withdrawals, money orders and cheques. Show less

Promoted to this position due to excellent sales figures, superior product knowledge, development of a strong rapport with Key manufactures and stakeholders.• Maintaining the showroom floor layout• Reconcile and audit stock levels• Assist in formulating business and strategic plans• Manage and motivate staff to assist in achieving business goals• Writing finance applications• Maintain strong sales results

Retail Sales specialist• Consistently met and exceeds monthly sales targets• Customer service and Sales• Cashiering• Preparation and follow up of purchase orders• Merchandising and maintaining showroom floor

First point of contact for customers post point of sale• Liaison with customers and suppliers regarding warranty claims• Resolve customer conflict or dissatisfaction• Servicing and repairing of faulty goods• Implement a set of protocols relating to floor stock sales and delivery of goods customers reducing the number of repairs and complaints