Tony Doherty Email & Phone Number

Sydney, Australia

Direct client engagement in the Network Experience and Infrastructure verticals across all Optus International and Optus Domestic network services for Westpac. Establish and maintain strong customer relationships for ensuring win-win outcomes and mutual success. Liaise with client management and technical teams to ensure stellar customer experience while targeting revenue growth. Foster long-lasting relationships with existing accounts, acquire new business, leverage inbound leads, and ensure timely delivery of multi-million dollar solutions as per client needs.Key Achievements and Contributions:♦ Transformed the Network Service Level reporting to achieve a 99% alignment with client expectations, as compared to the previous average of 55%.♦ Served as Operational Architect to facilitate design consultancy for the Westpac international carriage network covering an extensive BGP deployment across multiple VPNs, in addition to executing hands-on management of the Optus management tools enclave.♦ Redesigned the automated monitoring of Optus systems to slash the number of outstanding incidents by 85%, in addition to introducing best Service Management practices within the Optus Delivery teams.♦ Introduced strategies for enhancing customer satisfaction, promoting client retention and loyalty, ensuring technical support, and championing customer-oriented policies and procedures.♦ Collaborated with the client technical teams to analyse ongoing usage of the Optus Services from a capacity and growth standpoint to optimise the services.

Sydney, Nsw

Held responsibility for attracting new customers, governing existing accounts, and securing contracts for Helion VPC and other HPE solutions to enterprise and government clients. Led strategic initiatives to maximise value proposition and expand usage for HPE Helion Cloud and Datacentre assets. Initiated operational efficiencies from contract and on-boarding through to procurement and use of capital. Ensured effective promotion of products and services while communicating value proposition to prospective customers.Key Achievements and Contributions:♦ Strengthened the company’s financials by executing a platform consolidation program, slashing operational losses from leveraged infrastructure by 40%.♦ Co-ordinated with the internal product development teams to develop and deliver best possible solutions in line with client requirements, aimed at total customer satisfaction.

Sydney, Australia

Conducted market research to identify new market opportunities and assess customer needs. Ensured effective promotion of products and services while facilitating business meetings with prospective customers. Established the FASTRACK contract application for Helion VPC as well as client specific billing modules, in close collaboration with legal and commercial teams. Enabled sales teams to consistently target potential customers for achieving YoY growth.Key Achievements and Contributions:♦ Successfully launched the Helion Virtual Private Cloud platform in Australia as an integral member of the HP Strategic Emerging Services team.♦ Developed sales plans and strategies to connect and onboard new and existing clients to HPE Helion Virtual Private Cloud, securing $2M in additional revenue for the HPE’s South-Pacific business.♦ Onboarded clients by consulting on the design of numerous client compartments covering server compute and disk specifications along with network and security elements.♦ Served as a key point of contact for effectively demonstrating full solution capabilities, acting as an SME for the Helion VPC range of products, processes, systems, and software tools.♦ Astutely interpreted client business needs and influenced key decision-makers to penetrate new markets and close major deals.

Sydney

Championed initiative for augmenting the cloud computing capabilities of Government and Defence industry by leveraging HPE Cloud Services. Established trust-based advisor relationships with key officials, resolved issues, facilitated internal collaboration, and tracked key account metrics.Key Achievements and Contributions:♦ Orchestrated the development of a new product offering for Australian Government agencies, aimed at attaining DSD certification to a PROTECTED level.♦ Leveraged acute negotiation skills to successfully secure sale of HPE's first hosted-cloud solution to an Australian Federal government agency.

Oversaw end-to-end account management, from account performance and P&L management to ensuring the successful implementation of solutions across all towers of HP. Defined account growth strategy, guided HPE delivery teams, and liaised with multiple vendors and suppliers to offer high ROI for clients.Key Achievements and Contributions:♦ Achieved 99% reduction in high severity incidents through astute process improvement measures, as well as sustaining that level for the next 5 years.♦ Successfully secured $6M in additional business during the exit phase of the 10 year managed contract.

Held responsibility for directing efforts linked to commercial and contractual issues as well as the day-to-day business operations and P&L management. Administered PMO and ensured successful delivery of all client projects. Collaborated with EDS Account Executive to establish account strategy and implement plans for driving account growth.

delivering process improvement and a 200% reduction in High Severity cases during the 2005-2006 financial year and over 75% during 2007 – 2008. Accountable for ongoing environment stability and ensure that service level agreements and objectives were exceeded.

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