Responsible for growth and management of expanded services network partners of Earthlink Business, providing xDSL, T1 and Cable network access coverage beyond existing core network infrastructure. Plan and design T1, DS3 and OCn connections to carrier networks. Manage capacity and control network cost elements of $9.5M annual network expense.Project manage customer migrations to augmented facilities or new provider infrastructure platforms. Manage vender contracts for core network components and expanded coverage access products.Function as escalation contact for company network and account issues. Assist network provisioners with escalation support, technical issue resolution and adjusting workload priorities.Successfully researched, prepared and filed detailed overcharge billing disputes to multiple carriers resulting in $2.6 million in back credits received and over $300,000 in reduced monthly network costs.

Provisioned and turned up customer ATM and Frame circuits, private lines and PVC's from offnet IXC's and ILEC's. Worked with retail and wholesale customers managing large network provisioning projects. Conveyed physical circuit and logical mapping details, built network paths and coordinated turnups with customers and vendors. Functioned as test / turn up technician for new customer network installations. Worked with vendors and wholesale customer turn up departments to trouble shoot and turn up circuits.

Assembled, trained and managed team responsible for all ILEC collocation space procurement and build out coordination for company as a start up during network build out phase.Secured physical collocation space in over 1000 ILEC Central Offices for the purpose of deploying VPN/WAN/xDSL services nationwide network. This included the planning, design, application process, project tracking, space acceptance and NEBS equipment compliance assurance.Managed the process of acquiring vendor certification and access approval for New Edge Installation teams and EF&I vendors involved in both collocation equipment installation and maintenance.Escalated for resolution a wide range of issues related to Interconnect Agreement interpretation and pricing issues, collocation space discrepancies, network provisioning issues, ASR/LSR rejections, CFA issues and central office installation practices.

Managed collocation planning engineer team members and all company interconnection objectives and initiatives. Was responsible for growth management of space, DC power and DS0/DS1/DS3 capacity termination levels at all company ILEC collocation sites.Project managed new ILEC and IXC physical and virtual collocations. Managed the installation and turn-up timelines for OC-12and OC-48 node installations in ILEC collocation sites. Assisted in the drafting and review of State Interconnect Agreements entered into with ILEC's.

Managed collocation and interconnection projects with RBOC's and IXC's.Established standardized procedures for interconnecting with IXC's and LEC's in GST markets.Supported OSP engineering and construction personnel in implementing fiber access to carrier POP's.Developed relationship with AT&T for providing Alternate Access Vendor (AAV) and Shared Customer Provided Access (SCPA) services in selected regional markets. Negotiated and coordinated contractual and technical aspects of AAV certifications and collocation implementation.

Responsible for on-site service and support for entire customer base in Oregon and SW Washington

Responsible for inside sales of switched long distance services.Provided inside customer service and support for customer base.