Duties: Include, but not limited to, • Troubleshoot, analyze, and resolve customer network infrastructure and communications issues • Level I, II, III. Troubleshoot and resolve application performance issues. • Facilitate communications between in house and third-party stakeholders • SQL Server database mgmt., Windows 7,10 support, Cloud services support • Handle interruptions well and move between tasks while still meeting SLA’s • Develop professional relationships… Show more Duties: Include, but not limited to, • Troubleshoot, analyze, and resolve customer network infrastructure and communications issues • Level I, II, III. Troubleshoot and resolve application performance issues. • Facilitate communications between in house and third-party stakeholders • SQL Server database mgmt., Windows 7,10 support, Cloud services support • Handle interruptions well and move between tasks while still meeting SLA’s • Develop professional relationships with ongoing customers through excellent customer service • Identify, document, and escalate application issues • Perform and support installation and upgrades of organization's products Show less

Duties: Include, but not limited to,• Implementation of Windows laptops and desktops and network components. This included the assessment and purchase of computer system components, installation of internet services, and wireless LAN solution. • Troubleshooting and resolution of technical issues. Desktop configuration. Implementation of Anti-virus and data backup solution. Application installation and training. • Directly accountable/responsible for the successful… Show more Duties: Include, but not limited to,• Implementation of Windows laptops and desktops and network components. This included the assessment and purchase of computer system components, installation of internet services, and wireless LAN solution. • Troubleshooting and resolution of technical issues. Desktop configuration. Implementation of Anti-virus and data backup solution. Application installation and training. • Directly accountable/responsible for the successful implementation and deployment of a web-based lead generator application for both real estate and mortgage broker. • Install and setup customer applications on desktops, phones, tablets and handheld devices. This included assessment of technical requirements, schedule user training sessions, establishment and implementation of internet connectivity using cable and DSL services, Windows desktop operating system, hardware, and printers upgrades and maintenance. • Working with vendors to resolve problems. Establish LAN connectivity. Installation of wireless networking. Design and implemented websites for agents. Assisted with website content delivery and collection. Implementation of network file sharing, security, active directory, Office 360, Cloud technology. Show less

Duties: Include, but not limited to, • Supported and maintained Global NOC/DataCenter network infrastructure/standards for over 400 servers, 600 customer sites and 200,000 global users.• As per of the Global Services division our team supported and maintained the global core voice and data network infrastructure- Cisco routers, SS7/MPLS circuits, media gateways, SBCs, and switches • Plan, test, recommend, and implement enterprise/remote network… Show more Duties: Include, but not limited to, • Supported and maintained Global NOC/DataCenter network infrastructure/standards for over 400 servers, 600 customer sites and 200,000 global users.• As per of the Global Services division our team supported and maintained the global core voice and data network infrastructure- Cisco routers, SS7/MPLS circuits, media gateways, SBCs, and switches • Plan, test, recommend, and implement enterprise/remote network infrastructure- LAN/WAN/WLAN/VPN/VLAN • Troubleshoot local and global faults such subsea cable cuts, circuit outages, equipment faults, PDD, call quality. • Maintain liaison relationship with internal, external customers, and Implementations. Adhere to procedures and service center processes. • Escalations, network documentation, training, and guidance to computing system clients. • Ensure SIP, VOIP and IP based service availability and uptime through proactive and reactive fault management. • Resolve complex data network problems.• Circuit testing and provisioning including Frame Relay, DS3, T1, MPLS, broadband, wireless, IP Clear, ISDN, Ethernet, RF, fiber, PTP, IPSEC/GRE and PTP. • Analyze traffic usage and patterns, and bandwidth capacity. Supervised vendor deployments. Field office support LAN/WAN/Satellite networks. • Proficient use of network tools: MPLS-DU, Chameleon, Woosh, Genie, Tivoli, SolarWinds, HP Openview, Orion and Cisco Network Assistant, Remedy, Peregrine, Clarify and IMS, Netscout, packet sniffer, Adtran, Fluke • 24x7 Monitor and maintain the telecom, voice and data networks including circuits, TDAX, Frame/ATM nodes, routers, switches and firewalls. • Level II/III troubleshooting Cisco network links and protocols including BGP, OSPF, EIGRP, HSRF, VRRP, SIP, TCP/UDP, RTP, HTTP, DNS, DHCP, STP, VLAN. Support/maintain CPE. HW/SW mgmt. Cloud services. Show less

• Directly accountable/responsible for successful project delivery of JDE OneWorld technology & process engagements. SOX.• Provides hands-on leadership & direction to the IS team as well as manages client relationships. Responsible for data collection, processing, and all technical financial solutions and reporting are SOX compliant. Financial and Accounting systems process engineering and mapping. Management of SQL database administration. • Maintain production, test, and backup… Show more • Directly accountable/responsible for successful project delivery of JDE OneWorld technology & process engagements. SOX.• Provides hands-on leadership & direction to the IS team as well as manages client relationships. Responsible for data collection, processing, and all technical financial solutions and reporting are SOX compliant. Financial and Accounting systems process engineering and mapping. Management of SQL database administration. • Maintain production, test, and backup environments, including server hardware, operating system, and application. Application deployment, development, distribution, and testing of package builds. Manage and ensure the integrity of all financial data and reporting. Develop end user training documents. • Responsible for business satisfaction regarding technical aspects of initiatives. Acts as project lead to ensure that business’s specific product requirements are addressed.• Perform risk analysis and mitigation. Interacts directly with the business unit to develop business requirements, reengineering front & back-office processes, streamlining operations and/or facilitating the evaluation, selection, implementation of supporting systems & tools. • Primary role in providing system and technical expertise during procurement and formulation of client's system and design requirements. SDLC and requirements analysis. Develops detailed business scope and documents for more complex system enhancements and performs internal and external walkthroughs of business specifications. • Documents, performs and validates functional testing. Develops, design, and validates test plans and testing documents. Supports user acceptance testing. Risk management and assessment. • Develops and documents training materials. Perform end-to-end migrations, involving communications with application owners, application development, data collection, design, build, move, and coordination of go-live activities. SCADA support. Show less