Business Development Representative HCM for LATIN AMERICA 2021- 2023Senior Business advisor that will partner with key executives with the sales organization, orchestrating key initiatives from scratch, building KPIs, leading meetings through deliverables, outcomes and actions; Projects and initiatives may vary from strategic to operational scope.Well-rounded on SaaS subscription model and management system: forecast and pipeline management, renewal, customer success.• Act as an Advisor for strategic initiatives.• Lead cross functional initiatives partnering with different areas like sales development, demand generation, sales, customer success, knowledge and Alliance and Channels on building and/ or evolving processes, initiatives, metrics around our customers life cycle. Act as point of contact and subject matter expert on business escalations.• Support and Lead- Change Management initiatives that may have long lasting results.• Act as a business partner to leadership team providing insights to help shape the strategy of the business.• Provides programs to improve operational efficiency, consistency, and compliance in support of the organization´s financial and tactical business objectives.• Leading contributor individually and as a team member, providing direction and mentoring to others. Works is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

Managed the sales operations for Mexico. Data analysis and sales planning, processes creation• Designed and coordinated the implementation of reports and dashboards in Salesforce that resulted in an more efficient way to present to upper management the sales forecast and results throughout the quarter and year.• Designed and implemented a process for sales teams and wholesale partners on how to update their upcoming forecasts.• Created and implemented of a process to audit the sales information in the systems

Managed the operation of the LMS License Management Services area for Latin America. Managing the annual planning of Latin America as well as the design and implementation of processes for income forecasts.• Analyzed and executed processes to activate more effective managerial decision-making for Latin America, increasingly exceeding the annual revenue goal year after year by at least 8%.• Improved forecasted expenses with an accuracy of 97% based on specific control points defined in FY16.• Designed and developed a plan to increase employee satisfaction with a 30% growth, which resulted from specific actions and the execution of talent management.

To create internal LMS communication instruments in Latin American and implement operational processes that made decision making more responsive, and to implement global standards.• Created and coordinated communication instruments whose objective was to show processes, achieved results, and create an ideal working environment. The goal was fulfilled 100%.• Designed and coordinated the implementation of reports to show forecasts and results in Latin America throughout the year.• Worked actively with the steering group in establishing targets, to later design and implement processes, obtaining a 90% fulfillment in said objectives.• Executed and supervised global processes, having global recognition as the area of greatest support for standards.

Managing of BSC Strategy Management information and external customers service satisfaction.• Defined a process for the collection, analysis, and presentation of results for BSC Strategy Management.• Created customer service processes for clients with low level services satisfaction in our services. Achieving 100% assistance to these clients and improving clients’ reference of our services.• Coordinated strategy and planning events in Latin American, without exceeding the established budgets.

Presales of Oracle University courses supporting internal and Oracle sales, as well as being responsible for the agreements between Oracle and universities.• Assisted Oracle University presales (OU Vendors, Partner, and Licenses), evaluating the client needs and developing suitable course packages of for clients.• Managed the Academic Agreements of OAI, WDP for Mexico, mainly in the Bajío area and southern Mexico. Worked with universities and high schools, promoting new Oracle product through the courses that were offered.• Analyzed and researched the demand for courses and developed a timetable that would cover our clients’ needs, ensuring quorum in basic courses and new versions.

Responsible of staff instructors for Northern Latin America. (Mexico, Venezuela, Columbia, the Caribbean, and Costa Rica).

Instructor and in charge of instructors for Oracle Mexico

Assisting technical support and the educational-training services