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Experienced global senior leader with a strong track record of driving operational excellence and delivering exceptional service and solutions to customers worldwide. A “leader of leaders” possessing extensive experience in directing cross-functional teams in matrix environment, overseeing end-to-end service operation, and consistently delivering successful outcomes. Proficient in business engagement, problem solving, strategic planning, resource optimization, and stakeholder collaboration. Proven ability to lead and optimize service management strategies, aligning them with organizational objectives and industry best practices. Skilled in fostering a team culture of innovation, collaboration, and empowerment. Readily embrace hands-on alliance with the team, irrespective of position or hierarchy. Passionate about service quality, the customer experience, optimizing processes, and driving cost efficiencies to achieve outstanding results on a global scale.
Advantage Consulting Llc
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PresidentAdvantage Consulting Llc Oct 2023 - PresentA consulting firm that specializes in assisting organizations with strategic planning, process development, service improvement, quality assurance and operations through Project Management, Consulting, IT Operations and Technical Management.
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Director Workplace SolutionsDupont Sep 2019 - Jun 2023Wilmington, De, UsLead a global IT solutions organization comprising of four service lines Architecture, Engineering, Project Delivery and Customer Experience, overseeing the design and implementation of enterprise IT programs. Manage external program and service vendor agreements and performance. Working with internal and external business stakeholders to define a global end-user computing and Unified Communications and Collaboration strategy and technology roadmap, implementing process improvements, global standards, templates, and cross-functional solutions. Provide leadership and management for the End User Experience team responsible for change management, end-user engagement, training, and adoption of IT services and technologies across the enterprise. -
Sr. Director Global Workplace Infrastructure ServiceTeva Pharmaceuticals Jan 2019 - Sep 2019Tel-Aviv, IlOversaw the service strategy and delivery of upper-tier infrastructure services, focusing on the end customer experience. This encompassed responsibilities such as architecture, technology roadmap development, financial management, external vendor coordination, ensuring workplace infrastructure availability and capacity. Managed various facets of end-user computing, including the global workstation image, Global Messaging Services, Unified Communications technology, Identity and Access Management, and Mobile Infrastructure Engineering. -
Director Customer Service And SupportTeva Pharmaceuticals Jul 2014 - Jan 2019Tel-Aviv, IlManaged the strategic direction, delivery, and evolution of all customer-centric IT service functions, including round-the-clock service desk operations, onsite support, AV conferencing assistance, asset management, fulfillment, mobility initiatives, and customer engagement programs. Managed relationships with IT service providers, negotiate contracts, and evaluate vendor performance to ensure service excellence. Fostered strong relationships with internal business units and external clients to understand their IT needs and align services accordingly. Defined and track key performance indicators (KPIs) to measure the effectiveness and efficiency of IT service and support, making data-driven improvements. Developed and manage the IT service and support budget, ensuring cost control and optimal resource allocation.
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Global Service Delivery DirectorAstrazeneca Jan 2009 - Jul 2014Cambridge, Cambridgeshire, GbPromoted to oversee global onsite end user support for 17 locations in Europe, Sweden, and North America. Supervised worldwide staff of 125 and administer global service budget of $27M. Manage all service delivery functions, service desk operations, and training programs. Additionally, responsible for all invoicing and reconciliation for $10M regional service budget. -
Americas Director It Support OperationsAstrazeneca Jan 2010 - Oct 2011Cambridge, Cambridgeshire, GbPlayed key role in the design of a global customer end user support service strategy and operating model to keep pace with company's business and technology changes. Sole representative from Service Support area for the Americas. Interviewed new proposed supplier references to aid in the development of a short list of global service suppliers. Participated in vendor evaluation, supplier response review, solution design, and transition phases of project. Member of 5-person team that selected new outsourced service partner.
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Global Senior Service ManagerAstrazeneca 2009 - 2010Cambridge, Cambridgeshire, GbLed the development and implementation of customer-facing support services to supplement gaps in contract with outsourced support provider. Evaluated user needs, technical issues, and programs to identify areas for improvement. Administered $7M budget. Supervised staff of up to 12 technical managers.
Tony George Skills
Tony George Education Details
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East Stroudsburg University Of Pennsylvania
Frequently Asked Questions about Tony George
What company does Tony George work for?
Tony George works for Advantage Consulting Llc
What is Tony George's role at the current company?
Tony George's current role is Transforming global service delivery into a strategic asset, driving excellence and efficiency across international operations..
What is Tony George's email address?
Tony George's email address is to****@****arm.com
What is Tony George's direct phone number?
Tony George's direct phone number is +121559*****
What schools did Tony George attend?
Tony George attended East Stroudsburg University Of Pennsylvania.
What skills is Tony George known for?
Tony George has skills like Outsourcing, Change Management, Service Management, Itil, Pharmaceutical Industry, Program Management, It Service Management, Cross Functional Team Leadership, It Strategy, Business Analysis, Business Process Improvement, It Management.
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