I have experience in various IT roles, including Environment Management, Software QA Analysis, and System Software Engineering. I have supported IT operations for around 300 end-users, monitoring over 50,000 agents worldwide in real time. My responsibilities include upgrading, patching, and managing infrastructure hosted in VMware's ESXi 6.7. Additionally, I have worked as a Pre-Sales Business Analyst in the contact center industry, gathering customer requirements and translating them into technical specifications. I have also developed customer solution artifacts and presented them to stakeholders across multiple organizations. I have excelled both as an individual contributor and as a team member, contributing to the creation of knowledge bases for educational purposes.Skills:- Collaborating with Sales Engineers to develop solutions during the RFP/RFI process- Creating technical MS Visio diagrams to illustrate concepts- Conducting discovery calls with clients to understand their problems- Collaborating with different departments to support the revenue-generating process- VMware vExpert and Denver VMUG Co-Leader, responsible for planning and hosting VMUG meetings, collaborating with other leaders, and presenting information to audiences of engineers, system admins, and directors- Creating Standard Operating Procedures (SOPs) to streamline onboarding processes- Acting as a liaison between Sales and other departments- Successfully onboarding new team members using business documents- Supporting the Aspect Workforce Management platform for IT enterprise operations- Building relationships with vendors.