With over 24 years of experience in the energy sector, my core skills lie in operations and people management. At British Gas, I am dedicated to integrating smart home technologies into our offerings, enhancing customer service and safety standards. Our mission to grow the business aligns with my goal to lead teams that deliver exceptional value and drive innovation. My commitment to operational excellence and customer satisfaction reflects the company's culture, and together, we're paving the way for a smarter, more connected future.In my current role as Customer Delivery Manager, I manage a dynamic team of engineers focused on both installation and servicing domestic heating systems. I am responsible for pushing the boundaries of customer service, overseeing health and safety, and generating income. I foster growth by embracing smart home products, which not only contribute to the business's bottom line but also position us as leaders in cutting-edge home solutions.