Tony Harris possesses expertise in quality assurance, training, program management, business process improvement. Colleagues describe him as "In all facets of the utility business, Tony is the most knowledgeable person I know. Not only does he have breadth and depth of utility experience, but he also has a very good approach in working with people from many backgrounds. Furthermore, and just as important, he is very insightful on management philosophy and can communicate effectively with mid-level/senior-level management. The 2-3 projects that Tony and I worked on together were very large and would transform the way AEP conducted business in several departments. This involved complex analysis of large amounts of data as well as numerous business processes. Another facet of these projects was to creatively champion the significant business process/technological changes within the affected IT and business areas. These were tall orders to fulfill while we were doing RFIs, RFPs, vendor analysis, business cases, cost/benefit reviews, business and technical requirements, testing, change management for these projects. The projects involved significantly advanced metering, management of large volumes of data, billing process changes, customer service changes, order processing changes and the list can go on. Tony was THE primary person that helped counsel and guide the team in a direction that was cost-effective and allowed AEP to realize potential cost savings and increased revenue. I strongly recommend Tony for any challenge within the utility industry as well as others. He is very much capable to branch out into other industries as I have seen in the past." and "Tony is an excellent motivator and collaborator. His positive attitude is "infectious" and his participation in large scale programs leads to greater team results. It was my pleasure to work with Tony on the Customer Support Implementation Program for Ameren-Illinois Power and should the opportunity arise, I'd gladly work with him again."