o Founded and launched Summitrend, an innovative digital marketing and ecommerce agency, catering to a diverse clientele.o Spearhead business development, strategy formulation, and overall operations to ensure optimal performance and profitability.o Drive the conceptualization and execution of cutting-edge marketing campaigns and ecommerce solutions for clients, achieving significant boosts in online visibility, customer acquisition, and revenue generation.o Cultivate and maintain strong client relationships, collaborating closely to understand their unique needs and tailor solutions accordingly.o Lead a team of talented professionals, providing guidance, motivation, and mentorship to foster a high-performing and cohesive work environment.o Stay up-to-date with industry trends and emerging technologies, continuously refining strategies to remain ahead of the competition.

o Meeting and exceeding sales targets and consistently helping people to save on bills.o Demonstrate and enforce company standards and brand valueso Manage the process effectively by always being professional and giving good quality advice, so customers want to return to us again and again.ACHIEVEMENTSo Managed a team of 6 members to handle sales cold calling and achieve the potential target.o Boosted sales revenue of existing client by 70%o Constantly was selected as top performing sales team

o Giving technical expertise in a technical operational process of a renowned Internet service provider British Telecom / AT&To Provides first- and second-level technical support for users of company products, including current and prospective clients, resellers, and professional product testing organizationso Delivering technical training to teams during on job training as a subject matter expert.o An expert taking escalations from the first level technical support/Customer Support for advanced troubleshooting [including line analysis via line tests, line fault escalations]ACHIEVEMENTSo Managed a team of 10 members to handle the customer’s issues and achieve the potential target.o Provided responsive and competent support to answering the customer’s queries through phone.o Involved in handling and resolving the complex billing/technical issues and sensitive customer issues.o Handled the escalation calls and resolving the complex billing and technical issues.