Tony John Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

Ecommerce Sites: www.artandcraftuae.com ; www.picturepod.ae ; www.byondbags.comCorporate Site: www.graphicint.com -Monitor online customer feedback and be the main point of contact for all internal website queries.-Create & maintain website content and and ensure all content is up to date and ensure all pages, products & prices on the site are correct, updated and in line with trading at all times.-Create & implement tactical offers to support specific products and target… Show more Ecommerce Sites: www.artandcraftuae.com ; www.picturepod.ae ; www.byondbags.comCorporate Site: www.graphicint.com -Monitor online customer feedback and be the main point of contact for all internal website queries.-Create & maintain website content and and ensure all content is up to date and ensure all pages, products & prices on the site are correct, updated and in line with trading at all times.-Create & implement tactical offers to support specific products and target specific market-Responsible for creating high lead converting landing pages, news articles and keyword rich pages.-Assist in day to day management of PPC campaigns implementation & monitoring.-Assist in day to day management of SEO strategy, implementation & monitoring.-Manage day to day social media implementation.-Co-ordinate all website activity with international 3rd party partners.-Advanced ability to write and edit interesting content & excellent proofreading skills.-Analytical skills with knowledge of Google tools, SMM tools & Open Source Platform (Magento, Word Press, Joomla, Open Cart, etc..)-Strong commercial acumen with ability to build rapport with internal and external business partners. Show less

Dubai, United Arab Emirates

Handles end-to-end ecommerce activities for Art & Craft Nook.Handles Search Engine Optimization and Social Media Marketing.Handles Email Marketing & creatives.Manages customer services and in-store assistance.Plan marketing activities Website maintenance and server support Annual Sales forecasting and achieves goals.

Dubai, United Arab Emirates

Handles end-to-end ecommerce activities for PicturePod.Optimize website and applications within the websiteHandles Search Engine Optimization and Social Media Marketing.Manage Keyword analysis, Google Adwords, Ad campaign planning and optimizing Ads. Works on Facebook Advertising and optimizationsHandles Email Marketing & creatives.Manages customer services and in-store assistance.Plan marketing activities Website maintenance and server support Annual Sales… Show more Handles end-to-end ecommerce activities for PicturePod.Optimize website and applications within the websiteHandles Search Engine Optimization and Social Media Marketing.Manage Keyword analysis, Google Adwords, Ad campaign planning and optimizing Ads. Works on Facebook Advertising and optimizationsHandles Email Marketing & creatives.Manages customer services and in-store assistance.Plan marketing activities Website maintenance and server support Annual Sales forecasting and achieves goals. Show less

Dubai, United Arab Emirates

Website Optimization and catalog managing.Plan digital marketing and brandingWeb support and server support

United Arab Emirates

 Develop the E-commerce strategy together with key stakeholders and manage SEO/PPC/Facebook Ads  Increase traffic and conversions to our site with optimal cost of acquisition Build and manage fruitful relationships with our online partners, such as Google, Affiliates, Meta search engines etc Proactively collaborate with new brands and increased online sales Provide guidance to other marketing areas of the company Mentored a small team focusing on driving direct… Show more  Develop the E-commerce strategy together with key stakeholders and manage SEO/PPC/Facebook Ads  Increase traffic and conversions to our site with optimal cost of acquisition Build and manage fruitful relationships with our online partners, such as Google, Affiliates, Meta search engines etc Proactively collaborate with new brands and increased online sales Provide guidance to other marketing areas of the company Mentored a small team focusing on driving direct traffic to the site Analyze and improve performance, stability and scalability Drive continuous improvement in team’s processes Proactively monitor the industry and stay updated on digital commerce development Achievements Exceeded sales targets by over $ 5Mil. Added 100K+ Customers on SMM in short spam and increased sales upto 150 in daily basis Introduce new strategies to increase sales online and offline. Collaborated with Chinese company and introduced own brand for brand popularity and increase on sales Successfully managed operations (Development/Design Team), Online Marketing, Sales and Call Center Teams at time to time. Conducted Sponsorship programs such as events, games inside the city which was a huge success in branding Show less

United Arab Emirates

 Maintain strong relationships with key contacts in existing accounts and develop new accounts Liaise between the technical team and clients, as well as senior management and stakeholders Identify market trends, gaps and niches Leverage my technical and industry-specific knowledge to develop strategic business development plans and B2B sales strategies Executes projects to be high quality, on time and cost-effective/on budget Develops strong, trusting relationships… Show more  Maintain strong relationships with key contacts in existing accounts and develop new accounts Liaise between the technical team and clients, as well as senior management and stakeholders Identify market trends, gaps and niches Leverage my technical and industry-specific knowledge to develop strategic business development plans and B2B sales strategies Executes projects to be high quality, on time and cost-effective/on budget Develops strong, trusting relationships between clients and agency partners, providing leadership and support during strategy, ideation, and execution Strategic Planning for Ad Campaign Budgets & Structure.  Competitive Analysis End to End website management  Landing Page Optimization. A/B Testing (Google Website Optimizer) CMS Website Management. Email Marketing and Campaign automation management Paid & Free Comparison Shopping Engine Management. Proactively keeps abreast of assigned clients' marketing and media plans and provides technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc. Develops a total understanding of online target audience and mindset modes Provides campaign performance reporting and analysis to clients Business prospecting and bidding Conduct client presentations and negotiations Provide quotes on major projects and manage account transitionsAchievements Exceeded sales targets by over $200K Broadened client base by 30 per cent In consultation with Web developers, oversaw the development of our new company website and social media presence, which resulted in a 250 per cent increase in traffic, increased profile and improved branding for the business Show less

Bolingbrook, Il

 Building market position by locating, developing, defining, negotiating, and closing business relationships. Developed and implemented the e-commerce strategy to maximise revenue and ensure the highest standard of customer service Implementing competent business strategies to market a wide range of products for accomplishing sales & profit targets for eCommerce, IT & ITES business.  Enabling business growth by developing & managing a network of channel partners.  Guiding… Show more  Building market position by locating, developing, defining, negotiating, and closing business relationships. Developed and implemented the e-commerce strategy to maximise revenue and ensure the highest standard of customer service Implementing competent business strategies to market a wide range of products for accomplishing sales & profit targets for eCommerce, IT & ITES business.  Enabling business growth by developing & managing a network of channel partners.  Guiding, managing team towards achieving sales & revenue targets.  Interfacing with key clients for mapping requirements, making presentations and delivering need based product solutions.  Maintaining excellent relations with clients to generate avenues for additional business.  Participated in weekly Management Meetings, to discuss current market trends, and cross selling initiatives. SEO Strategies Implemented: Creation of more pages for client’s web site to target maximum number of keywords Infusing keywords into the content to increase the keyword relevancy for the web pages. URL Structuring based on the site architecture plan. On page optimization for improving keyword density. Off page optimization for improving Link Popularity.Achievements: Helped customers and individuals in removing obstacles/bottlenecks in realizing goals and business results.  Helped multi-billion dollar firm’s transition out some of their non-strategic/non-core labour intensive tasks and managed the accounts. Priority was to make difference, focus has been demand generation, responsibility to create value through knowledge and expertise.  Successfully trained TEN Business Development Executives and helped them in various sales processes. Show less

 Listening to customer requirements and presenting appropriately to make a sale Maintaining and developing relationships with existing customers in person and via telephone calls and emails Cold calling to arrange meetings with potential customers to prospect for new business Responding to incoming email and phone enquiries Acting as a contact between a company and its existing and potential markets Negotiating the terms of an agreement and closing sales Gathering… Show more  Listening to customer requirements and presenting appropriately to make a sale Maintaining and developing relationships with existing customers in person and via telephone calls and emails Cold calling to arrange meetings with potential customers to prospect for new business Responding to incoming email and phone enquiries Acting as a contact between a company and its existing and potential markets Negotiating the terms of an agreement and closing sales Gathering market and customer information Challenging any objections with a view to getting the customer to buy Advising on forthcoming product developments and discussing special promotions Recording sales and order information and sending copies to the sales office, or entering into a computer system Reviewing your own sales performance, aiming to meet or exceed targets Gaining a clear understanding of customers' businesses and requirements Making accurate, rapid cost calculations and providing customers with quotationsAchievements: Managed a team of 6 members to handle sales cold calling and achieve the potential target. Boosted sales revenue of existing client by 70% Constantly was selected as top performing sales team Achieved individual per day sales record of 7 Show less

✿ I was taking care of calls from customers who are moving home. My job profile was to make sure they are fully updated on all our products and services - from gas and electricity to boiler cover and home-care - while spotting and converting the sales opportunities in as many calls as possible.

✿ I have worked with prestigious Telecom companies such as AT&T (USA) and British Telecom (UK) through HCL Technologies. ✿ Role - ✿ As a Technical Support Engineer, I did provide high quality Technical Support, to customers, partners and other engineers. Support is provided primarily via incoming telephone calls, with a smaller focus on email and chat support.✿ Main duties - ► Provide technical support to customers by answering telephone calls (primarily) and… Show more ✿ I have worked with prestigious Telecom companies such as AT&T (USA) and British Telecom (UK) through HCL Technologies. ✿ Role - ✿ As a Technical Support Engineer, I did provide high quality Technical Support, to customers, partners and other engineers. Support is provided primarily via incoming telephone calls, with a smaller focus on email and chat support.✿ Main duties - ► Provide technical support to customers by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call times, call wait times, with a focus on high quality, accuracy and customer satisfaction► Document and record all activity and communication with customers over telephone and email according to departmental standards of quality► Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores ► Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues ► Review cases for technical complexity and make recommendations to team members with regards escalation according to departmental Best Practice ► Use and create knowledgebase articles in line with KCS best practice based on new product information, support incidents, and/or common or critical issues ► Adhere to HCL Support Services best practices ► Participate in departmental projects ► Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement Show less

►Assists customers with questions or issues regarding their accounts received via phone. Responsibilities include deepening relationships through needs based selling while providing the highest level of Customer Service by answering questions and resolving various Customer requests.►Handles complex calls from customers by providing seamless delivery of service, sales, and administrative requests in an inbound, fast paced call center environment.►Product knowledge; selling… Show more ►Assists customers with questions or issues regarding their accounts received via phone. Responsibilities include deepening relationships through needs based selling while providing the highest level of Customer Service by answering questions and resolving various Customer requests.►Handles complex calls from customers by providing seamless delivery of service, sales, and administrative requests in an inbound, fast paced call center environment.►Product knowledge; selling strategies/techniques and problem solving skills to successfully overcome customer concerns and/or objections.►Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill customer requests. Show less

►Customer service►Addressing customer queries►Addressing customer complaints and resolving them►Dispute processing and charge backs►E-mail management

Bachelor’S Degree, Electronics & Communication Engineering

Activities and Societies: Electronic communications engineering is the utilization of science and math applied to practical problems.

Facebook And Instagram - Blueprint Elearning Program, Facebook And Instagram Advertising

Associate’S Degree, Search Engine Marketing

Activities and Societies: Digital Marketing Course - Google / Bing / Yahoo! network Marketing 1. Search engines and marketing 2. Google.

Associate’S Degree, Digital Marketing, A+

Activities and Societies: Digital Marketing - SEM & SMM Intro to Social Media Creating a Social Media Strategy Campaign Execution & Viral.

Embedded Systems & Vlsi, Advanced Courses In Dsp, Vlsi And Embedded Systems

Activities and Societies: Done a project & dedicated for The Physically Disabled people. Project Title- GPS Guideline for blind GPS.

Bachelor Of Engineering, Electronics & Communication Engineering

Activities and Societies: ✿ Responsibilities for the design of electronics that drive the transmitter and receiver functions of any system.

Ccna, Computer Systems Networking And Telecommunications