Tony Langley Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Overview- Harmonised product delivery practices and team structure to better align with value streams, cross-stream responsibilities, product innovation practices and agile product delivery- Supported a team of around 80 people, including developers, product owners and user experience designers in Melbourne and Manila that were structured within 9 – 11 squads in 5 streams- Reengineered work item management and set up automation, improving the consistency and efficiency of delivery operations- Led initiatives to improve visibility, transparency and measurability of product delivery and its continuous improvementResponsibilities- Collaborated with product leadership to plan and deliver department-wide, measurable delivery improvements- Improved visibility and transparency of product delivery and its measures- Provided actionable insights to product teams, leaders, executives and the board- Established best-practice consistency in delivery management across teams- Supported teams: identify their delivery problems; ideate on potential solutions and experiments to improve; share solutions that worked with others- Supported team leads in ensuring their improvement goals are set, updated and measurable- Designed and managed solutions for delivery management challengesAchievements- Streamlined delivery dashboards for better visibility, tracking, and transparency- Integrated Salesforce with Jira, cutting licensing costs and boosting support efficiency- Configured consistent, scalable, highly flexible, & structured pattern for simultaneous Value-Stream & Cross-Stream work-item management within Jira, enabling full operational visibility, distributed autonomy, and measurability of all work- Harmonised delivery planning and measurement practices for realistic commitments and early alerts- Established reliable tracking of delivery investments for finance team and executive board insights

Melbourne, Australia

Overview- Led a team of 13 staff comprising the functions of Business Analysis, Project Management, Agile Coaching, Iteration Management, Product Strategy and Quality Assurance (including manual and automated testing)- Represented the operational needs of project delivery- Guided Kiandra's Continuous Improvement and Innovation Program utilising Agile, Lean and Kaizen approachesResponsibilities- Line-managed my team: hiring, coaching, mentoring, motivating and managing performance- Planned team's allocation across the portfolio of projects in delivery- Supported my team in a servant-leader capacity, ensured obstacles impeding their work were removed quickly- Optimised productivity of my team; contributing to the optimisation of delivery as a whole- Guided discipline in developing resource plans, budgets, schedules, release and iteration plans- Coached Iteration Managers to successfully lead cross-functional teams of 3 - 9 people- Maintained position descriptions and competencies for my team- Improved customers’ awareness of Agile's benefits- Modelled various delivery team configurations to balance stability and flexibility- Accelerated teams through forming, storming, norming, performing stages- Managed professional development plans for my team members- Established use of Atlassian onDemand (JIRA and Confluence) for the company- Provided guidance to teams on JIRA & Confluence to optimise productivity and visibility- Ran forums for the various functional roles in my team to support and share learningAchievements- Improved results in BRW Most Innovative Companies via our Continuous Improvement and Innovation Program- Increased efficiency in defining quality requirements and QA strategies for projects- Lowered testing costs, increased velocity and improved quality via the establishment of test automation capability- Improved reliability and predictability of delivery

Melbourne, Australia

Overview- Led the team of 4 BAs representing their perspectives in leadership forums- Worked with other leads to share experiences and break down silos between functionsResponsibilities- Line-managed BAs including hiring, coaching, mentoring, motivating and managing performance- Advised teams on tailoring delivery approaches to optimise productivity and delivery of clients’ required outcomes- Developed guidelines for planning, facilitating and completing successful project inceptions- Set up agile retro practice to enable continuous improvement of behaviours, interactions, practices and performance- Educated delivery teams on Agile practices- Defined an Agile training roadmap for the Software Team- Trained others on Atlassian onDemand administration and wrote up guides in Confluence- Set up virtual colocation for remote team members in Perth, Canada, Singapore, Sydney and New Zealand- Managed professional development plans for the BA Team- Facilitated intensive 5-day discovery in Toronto, Canada for a large and complex project- Formalised Software Team’s transformation by establishing our Innovation Program- Helped drive collaboration with others to define a disciplined approach to project delivery- Established standardised method for effective, transparent and visible management of project risks and issues- Set up new capability in Perth, hiring multiple roles, forming delivery teams and establishing delivery approaches- Retained many responsibilities from my Senior Business Analyst roleAchievements- Transformed the way in which the Software Team achieved results by establishing Agile planning practices- Improved awareness and support of transforming the organisation by leveraging Agile values, practices and principles- Rated as exceeding expectations in my performance review- Promoted to Software Delivery Manager

Melbourne, Australia

Overview- Worked as one of three Business Analysts in assisting development teams deliver software solutions for clientsResponsibilities- Collaborated with solution architects and sales in proposing solutions to customers- Facilitated project inceptions, release and iteration planning, stand-ups, showcases and retrospectives- Worked closely with product owners and the team to develop product roadmaps, epics and user stories- Defined and regularly maintained product backlogs of user stories, elaborated with acceptance criteria as needed- Guided others in planning for and undertaking activities to gather, analyse, interpret, specify and elaborate user stories- Collaborated with Software Development Manager to improve the software practice and our delivery methodology- Set up and administered Atlassian onDemand (JIRA, Agile and Confluence) for the Software Team- Established a set of template working agreements, including team social contract and various definition of doneAchievements- Awarded Employee of the Month April 2013- Recognised by a new client for inspiring confidence in Kiandra- Networked with Pacific Hydro leading to establishment of a cross-mentoring program and Toastmasters club- Promoted to Business Analysis Lead

Engagement Overview- Undertook the business systems process design for Sensis' new Social Partner products, in partnership with FacebookResponsibilities- Consulted a broad range of stakeholders within Sensis and Facebook to elicit details required to develop processes- Researched Facebook technologies and products- Produced UML activity diagrams to confirm and convey new processes- Provided UML process diagramming training to a Business Analyst

Engagement Overview- Led the daily activities of a 3-person team tasked with profiling, risk-assessing and reporting on Australia Post’s most critical applications for a June 30th deadline in order to meet a key CIO end-of-year objective- Utilised Agile working practices to plan, schedule, manage, communicate and report all activities required to deliver the required application profile reports by the deadlineResponsibilities- Planned the 6 week exercise with a crucial focus on achieving completion on time- Consulted a variety of stakeholders and Subject Matter Experts (SMEs) across the business and IT- Gathered technical information relating to the critical applications’ technology (both hardware and software)- Tracked the team’s business consultations and business impact analysis activities- Managed risks, issues and dependencies for the team and facilitated risk and impact mitigation to keep on track- Reported progress on a weekly basis to the Senior Management Team using burn-up charts and other metrics- Developed an automated capability to rapidly generate reports from the technical and business risk and impact data- Produced all required deliverables to meet the end-of year objective and facilitated QA of the team’s deliverablesAchievements- Completed all required deliverables on schedule- Acknowledged for successfully introducing Agile working practices into the area and for the benefits they provided

Engagement Overview:- Participated in the Agile project team responsible for migrating RMIT’s messaging platforms to the Google Apps for Education, Google’s cloud solution for messaging and collaboration for universities and schools- Travelled to Vietnam to elicit the business requirements of their two Vietnam campuses as they prepared to migrate from Outlook/Exchange to Google Apps whilst maintaining Outlook as their primary email clientResponsibilities:- Researched Outlook/Exchange and Google Apps to determine the impact of functional and behavioural differences- Facilitated focus groups at RMIT’s campuses in Ho Chi Minh City and Hanoi to analyse their Outlook/Exchange usage- Held interviews with key operational and administrative staff to uncover processes reliant on Outlook/Exchange- Determined Outlook/Exchange-specific features which required re-engineering or needed to be catered for technically- Undertook volumetric analysis of mail, calendar and contact items to aid in estimating conversion and migration tasks- Investigated and documented impacted IT systems that used Exchange- Analysed management of user accounts, email addresses, distribution lists and group mailboxes- Analysed process for spam filtering, monitoring, support and general administration of messaging services- Interpreted data and information acquired in Vietnam into required business analysis deliverables- Assisted RMIT’s project management, technical, training, communications and change-management resources- Prepared presentation material for working and steering group meetings for the reporting of project progressAchievements:- Completed all required deliverables ahead of schedule- Promptly gained knowledge of the Google Apps for Education ecosystem- Swiftly established key business needs and impacts for the team to focus on addressing as required- Quickly built rapport with stakeholders in Vietnam, both native and non-native English speakers

Engagement Overview:- Worked in the Microsoft Remediation Program team upgrading ANZ’s Microsoft technologies across 28+ countries- Took ownership of requirements across 11 projects on the 1st phase of work deploying new Active Directory, Windows 2008 Server (W2K8), SQL Server 2008, Public Key Infrastructure (PKI), Systems Centre Operations Manager (SCOM), Systems Centre Configuration Manager (SCCM) and Forefront Identity Manager 2010 (FIM) infrastructure into in Australia, New Zealand and Singapore data centres- Utilised Agile working methods, where possible, to improve estimates and visibility of progressResponsibilities:- Managed requirements traceability of all requirements through solution architecture, design and test.- Engaged business stakeholders to negotiate acceptable solutions to their requirements.- Planned business analysis for future global rollout of Microsoft infrastructure.- Facilitated workshops with Infrastructure Architects, Solution Designers, Testers, Project Managers, vendors, consultants and business stakeholders to achieve resolution of open items.- Investigated requirements management and team collaboration tools for adoption by the program and presented a successful and accepted case to adopt IBM’s Rational Team Concert and Rational Requirements Composer solutions.- Provided guidance, knowledge and good practice to support the Business Analysis team.- Negotiated with Architecture, Design and Test Leads to address technical challenges and resolve blocking issues.- Produced statistics and reports to support senior management.Achievements:- Swiftly implemented a successful requirements management and traceability solution to achieve business stakeholder sign-off of requirements, solution architecture, design and test artefacts for phase 1.- Rapidly gained knowledge on a large and complex in-flight program of work, and built confidence in my ability to carry the work forward.

Responsibilities:- Led a team of 4 analysts over the course of the project, who assisted me with the planning and provision of business and systems analysis, requirements gathering, stakeholder consultation, workshop facilitation, requirements and technical documentation as well as Agile deliverables such as user stories.- Undertook the above in the context of a project delivering large scale and complex automated acquisition, storage, management, delivery and reporting of consumer-contributed, social media, editorial and SEO-enabling content for Yellow Pages Online.- Delivered detailed technical analysis and requirements documentation for a web-crawler based automated content acquisition platform, centred around Apptus’ Profile Page Booster technology and involved complex business rules processing, integrations with Sensis’ core CRM system, data warehouse, Yellow Pages Online, workflow and notification services, as well as image retrieval from external websites.Achievements:- Rapidly established the Business Analyst team’s approach, deliverables and templates enabling the team to quickly concentrate their efforts on completing the required work within an extremely tight timeframe.- Successfully delivered a workable plan for a program wide requirements gathering exercise requiring more than 100 stakeholders from across the business to be actively involved in the 5 day requirements workshops.- Delivered all required Business Requirements Documents to agreed standard and achieved complete sign-off within the extraordinarily short timeframe allowing the project to achieve an important milestone and, more importantly, provide as input to the critical stages of technology/vendor selection and cost estimation for the business case.- Swiftly delivered an automated analysis platform allowing the Content Team to validate all URLs and email addresses within the required 48-hour timeframe and enabling vastly improved remediation.

Responsibilities:- Managing the execution of the Morph Program's Mini Conversions (data) with durations from four to six days, executed back-to-back between the Program's major data conversions, and were 24 x 7 across multiple sites - predominantly India and Melbourne.- Chairing daily meetings, involving representatives across the Program, ensuring all tasks are on time, determining what progress is being made, resolving issues as they arise and communicating program plan changes.- Reporting the outcome of each Mini-Conversion to program management.- Planning and rescheduling the Mini-Conversion plan.- Communicating updates to all stakeholders.- Managing critical and high severity data-related defects through to an agreed resolution.- Coordinating all activity involving the Mini-Conversion environment including outages, upgrades and deployments.- Providing out-of-hours communications support.Achievements:- Delivered an effective Mini-Conversion communications plan which improved the reliability of handover between the India and Melbourne based teams which was needed to keep each execution on track.- Improved the cycle time of test, report, fix, deploy, retest through carefully managing the flow of defect information and ensuring updates to this information were made swiftly.- Established a documented and agreed Mini-Conversion process.- Formulated contingency options for handling certain failures in the process which were prone to occur, ensuring the plan stayed on-track.- Strengthened the reliability and repeatability of the Mini-Conversion process which led to us quickly meeting the objectives of these conversions.

Responsibilities:- Led a team of 7 Systems Analysts in supporting Sensis Online Business and IT adapt to the significant change that Project Morph imposed. This involved quickly gaining a thorough understanding of the new concepts, terms, business and systems processes, data models, architecture and technology that integrating with iGen required.- Represented Online IT as Lead System Analyst for Online Morph Integration in various Project Morph workshops to confirm details regarding systems integration requirements, product definitions, content types, integration adapter requirements, common information model, XML message translations, XML message validation, data migration (including data cleansing and conversion) and reference data storage and distribution.- Assisted decision makers in discussions regarding systems decommissioning, product modelling, prototyping, system testing and business readiness; and thus improved their ability to make informed decisions.- Recruited System Analysts to fulfil resource requirements for Phases 2, 3 & 4 of Project Morph in consultation with Online Program, Project and Development Managers and Architects.- Facilitated various discussions required to obtain resolution on key technical issues.- Performed complex analysis of existing systems to reverse-engineer data architecture and business rules.- Provided the high-level architecture to support the estimation for a Customer ROI Reporting business case.- Analysed Yellow's listing data-extract for Google to assist in the determination of extract business rules.Achievements:- Completed all required Systems Analysis tasks for the completed Phases 2 & 3 of Morph.- Established processes with key areas of the Morph Program to support faster conclusion of Product Definition.- Delivered a proof-of-concept for Customer ROI reports.- Improved the ability of the Online Data Verification to process bulk data-loads by quickly scripting a tailored XML converter.

Responsibilities:- Led a team of Technical Business Analysts in undertaking the analysis of business requirements and the production of functional design artefacts, in the form of Use Cases and UML analysis models.- Trained and mentored my team in the use of Object-Oriented analysis and design techniques.- Defined the User Interface (UI) analysis and design strategy to expedite delivery.- Provided project management with estimates, project and resource plans, as well as weekly status reports.- Managed risks and issues relating to our phase of the lifecycle.- Performed complex analysis and scenario simulation relating to credit risk policy to ensure a desirable specification for the implementation of an ILOG Business Rules Management System.Achievements:- Completed all required deliverables on or ahead of schedule.- Persuaded project and program management to adopt a Use Case driven approach for requirements gathering and analysis, as well as UML models to convey functional specifications. This resulted in a reduced timeframe, aligned with the implementation technologies and improved clarity for the respective audiences.- Raised the level of awareness of the importance of defining policies, intended for automation, in such a way that they are more easily implemented by software, flexible to change and less prone to erroneous modification.- Dealt successfully and amicably with various issues affecting the project and my team.

Responsibilities:- Gathered, analysed and documented all business requirements for an Internet based Application Programming Interface (API) to Sensis’ core Geographic Information System (GIS), intended to support the web mashup community. This included an Internet site, with rich-UI functionality enabling registration, user-account management, a user forum and administration of users and API usage.- Coordinated workshops with stakeholders to facilitate consensus on project scope, priority and key requirements.- Analysed potential security threats to define mitigating functionality (including abuse detection) to protect Sensis against financial loss from threats such as data-mining, denial-of-service, unauthorised use, and Internet bots.- Initiated discussions with Sensis IT Security to ensure security requirements for this public-facing API were well understood and documented.- Validated business requirements with Sensis Legal to ensure legal and regulatory compliance.- Reverse-engineered Sensis’ mobile phone based navigation system to produce technical specifications.Achievements:- Helped a challenging group of stakeholders achieve a documented consensus on project scope and priority.- Completed all deliverables on time.- Exceeded expectations of the quality of the documentation required.- Advanced my knowledge of GIS and GPS based navigation systems.

Responsibilities:- Led the team of six Business Analysts as Second in Charge.- Ensured specifications comply with the Privacy Act 1988 and the Sensis IT Security Policy.- Mentored junior Business Analysts on analytical techniques, diagramming standards, UI design, methods of information presentation, risk management and stakeholder management.- Analysed business needs to determine functional, non-functional and UI requirements for various national Trading Post information systems including: an API linking online and print publications; an edition planning system and image management system for print publications; an intranet help desk to administer Trading Post Online and financial reporting for the credit card payment gateway.- Documented requirements and specifications using various standard methods as requested including Business Requirements Specs, Functional Specs and UML including Use Cases and Domain Models.- Developed resources for the Business Analysis team to improve quality of deliverables.- Facilitated requirements gathering workshops and formal review and approval of documentation.- Evaluated new Requirements Management software to base a purchasing decision on.- Reverse-engineered legacy systems to determine undocumented business logic and functional specifications.Achievements:- Trusted by management to be 2nd in Charge of the Business Analysis team.- Influenced better awareness within the department of the Privacy Act and the importance of this in regards to the development of secure software. This has led to improved compliance with the National Privacy Principles.- Achieved completion of all agreed deliverables on time, on budget and to a satisfactory level of detail.- Improved documentation templates and use of standard diagramming techniques.- Established a peer review process leading to improved quality and consistency in the team's deliverables.- Promoted to Lead Business Analyst.

Responsibilities:- Defined their business systems strategy in consultation with Executive Management.- Planned, analysed, specified, designed, developed, implemented, tested and managed various web-based application development projects for both the company and external clients. This included an online recruitment system, where my involvement covered the entire SDLC through from detailed requirements analysis to successful UAT.- Integrated a credit-card payment gateway with the above online application.- Produced all project plans, as well as project, analysis, UI, functional design models and technical documentation- Integrated the company's financial system with their web-based sales management and CRM systems.- Automated manual business processes by mapping existing business processes and reengineering these.- Integrated the inventory management system used for the company's product catalogue with four different suppliers' APIs, making this available on their website and through their intranet sales management system.- Ensured statutory compliance in regards to the secure processing and storage of data as defined by specific laws governing data protection and privacy.Achievements:- Improved operational efficiency. This reduced the administration time of processing sales and production of Management Information, allowing the sales staff and management to focus on new business. This helped contribute to 400% growth in the company during my employment.- Completed the online recruitment project ahead of schedule, delivering functionality within agreed budget.- Accomplished all work required in the SDLC from beginning to end. This clarified my knowledge and gave me experience of every aspect of the effort involved in producing new business systems and web based applications.- Reduced the TCO of the company's information systems by researching and implementing cost effective web technologies aligned with their business systems strategy.

Responsibilities:- Communicated regularly with senior stakeholders both at Ericsson and at British Telecom.- Participated as a stakeholder representing our business-area in numerous project workshops with teams from Microsoft, SAP and IBM regarding various CRM, ERP and B2B system implementations.- Gathered, analysed and specified the requirements for Ericsson’s B2B ordering system (budget of £700,000).- Represented, as a key stakeholder, the diverse IT and business requirements of my division to the development and support teams, as well as to senior management within Corporate IT.- Managed the IS/IT usage and implementation issues of 420 staff and authorised divisional IT expenditure.- Retained all duties from previous role.Achievements:- Managed a cost-reduction program that led to a 50% reduction in IT costs for my area.- Successfully implemented Ericsson’s B2B ordering system. Our division was presented a special award at British Telecom's "Investing in Excellence Awards" in recognition of the 300+ user system we delivered.- Piloted the implementation of mobile applications, improving the accuracy and speed of data entry from remote installations. This improved cash flow by significantly reducing the time to invoice.- Improved awareness of our division's IS/IT requirements by strengthening our relationship with Corporate IT.

Responsibilities:- Gathered, analysed and specified requirements for, then designed and developed, an ordering system for use by British Telecom- Communicated regularly with stakeholders - senior management and staff in British Telecom, with other Ericsson units, with operational management, systems developers and with IT support.- Produced feasibility reports, business cases and project plans for systems development projects.- Represented Ericsson during numerous collaborative assignments with their customer British Telecom.- Communicated regularly with project managers, customers and other Ericsson business units.- Set up programs to train staff and customers on new and existing information systems.Achievements:- Significantly reduced effort and human error when processing orders for both Ericsson and British Telecom following the successful implementation of the ordering system that I designed and developed on my own initiative.- Successfully gathered, analysed and specified the requirements for, and then planned and oversaw, the integration of the Logistics & Services Unit's supply chain management system with both the Marketing Unit's program management system and Corporate Finance's cost centre management system.- Asked to steer the design of an IBM Websphere replacement for a system I developed for British Telecom.- For my success in improving their systems, I was promoted to Information Systems Manager, covering the IS and IT requirements of 420 staff and the division's operations.- Took on the analysis and design of our department's business systems and processes on my own initiative.- Streamlined processes and improved data accuracy, delivering real-time Management Information.

This was a contract role involving the computer aided engineering of upgrades to British Telecom's fixed-line telephone exchanges.I was taken on by Ericsson as a permanent employee due to the knowledge I quickly established in this area.

This was a family business providing various photographical and computer graphics services. The business was closed when we decided it was no longer safe for us to stay in Zimbabwe.

A work experience position.

A work experience position creating animated 3D Computer Graphics for TV commercials/advertisements.Created visual effects for about 15 commercials.

Established the retailer's stock control system and performed data entry and analysis.Went on to become Counter Sales Manager, managing a team of around 12 staff.

Iseb Diploma, Business Systems Development Specialising In Systems Analysis And Design

ISEB Certificate in Analysis and Design Techniques ISEB Certificate in Business Systems Analysis ISEB Certificate in Systems Design.

Certified Professional In Agile Team Facilitation & Coaching