Tony Leeming Email & Phone Number

Graz, Styria, Austria

Beyond Now is a fast-growing ecosystem orchestration and digital platform provider, powering organizations to launch new services at speed and grow revenue by utilizing our digital platform, digital marketplace and SaaS BSS.Our platforms are designed to help our customers to experiment, monetize and orchestrate services while taking advantage of new.

Vienna, Austria

• Responsible for the training of all GoStudent customer success employees globally
• Created an "end-to-end" training journey for this target group, from onboarding onwards
• Introduced a digital education initiative for customers, to supplement the agents' interaction, increasing CSAT and NPS scores
• Introduced a QA/coaching approach to identify and remedy issues in performance at a team and individual level

Vienna

• Formed a team to train all BitPanda support employees to the highest didactic standards
• Designed a modular learning journey, introducing topics gradually and creating pathways to specialism, to increase CSAT and employee satisfaction
• Created a customer training initiative for white-label customers
• Implemented a knowledge management process to ensure consistency and ease of access to complex knowledge libraries

Vienna

• Led the team in creating and delivering all training for Tricentis in the EMEA region
• Designed the content strategy for global customer product training
• Evaluated and owned the training authoring product stack
• Liaised with product management and development teams to coordinate product and training releases
• Acquired and implemented a mass-use LMS for 15k monthly users
• Implemented an AGILE training development system

Vienna

• Oversaw the delivery of all training projects for Tricentis worldwide
• Managed internationally based instructional designers and SMEs
• Won the 2019 TSIA Innovation in Education Award
• Led a project to outsource content development to an offshore 3rd party

Vienna

• Designed and maintained the Tricentis Tosca training portfolio
• Coordinated with training partners worldwide in the creation and delivery of approved training courses
• Developed a training approach to adhere to strong didactic principles
• Conceived and delivered a MOOC concept and micro-learning YouTube channel

Vienna

• Operational responsibility for Cambridge English exams
• Managed and trained the examiner and invigilator network
• Financial oversight of income, expenditure & reconciliation
• Implementation and monitoring of the British Council EDI policy

Vienna

• IELTS test organisation (Austria-wide) for British Council Vienna
• Organisation of all university exams for British Council Vienna
• Training and performance management of invigilators and exam supervisors

Vienna

• Invigilator & supervisor for Cambridge, IELTS & University of London exams
• Candidate / Invigilator supervision, security & administration

Bristol

• Assistant to training department manager
• Performance management
• Implementation of staff development tools
• SME for training assessment software
• Document database creation & maintenance
• Training department administration

Bristol, United Kingdom

• Training coordination, development & delivery
• Project management
• UAT system testing
• Training needs analysis
• Client briefings
• Quality assurance & coaching

Bristol, United Kingdom

• Customer service
• Database management
• Research tool development

Spain

• Training new divers using the PADI system
• Dive leader
• Customer service

Pattaya Thailand

• Training new divers and divemasters using the PADI system
• Dive leader
• Customer service

Mexico

• Volunteer intern
• Dive leader
• Science tutor

London, United Kingdom

• Project management
• International account management
• Data collation & evaluation

London, United Kingdom

• Retail Operations Manager (sound, vision & IT): Recruitment, HR management, succession planning, budget controls, customer service
• Area Manager (large electricals): Buying, merchandising, HR & margin management
• Department Manager (various): HR management, merchandising, customer service
• Assistant Manager (various): Staff development, time management, coaching

Bsc, Geography

School

Master Of Business Administration - Mba, Business Administration And Management, General