Tony Loo Email & Phone Number

Seri Kembangan, Malaysia

Subang Jaya, Selangor, Malaysia

Operation Management - Provide basic assistance to guests with check-in and check-out procedures.Maintain close communication with the cleaning Team.Monitor the monthly dynamics of the vacation rental and arrange for the replenishment of daily supplies.Ensure the quality of the vacation rental by scheduling regular furniture maintenance.Regularly visit the units to ensure all are well-maintained. Provide excellent service to customers, manage & meet customer’s expectation, building good review & rating. Business Development -Procure decorations for new vacation rental properties joining the platform.Prepare the basic operational procedures for new affiliate vacation rentals, including platform setup, pricing quotes, and comprehensive pre-launch inspections.Marketing planning, conducting weekly price surveys, and making adjustments to achieve higher sales performance.Contact various potential business partners and consider them as potential collaborators for future cooperationVendor/ Supplier Management - Source, compare & decide on the vendor / supplier selection as business partner for various items/ service supply to the business. Regularly maintain good relationship with the vendor/ supplier.Consistently review & negotiate for the best deal/ price to maintain a healthy and reasonable cost. People Management - Involve in recruitment process - review and interview candidate. Selection decision discussion with upper management. Act as the key person to train all new recruits. Lead the operation team to ensure daily smooth operation and further develop team member’s skill & strength. Plan work schedule & delegate task to the team members. Give direction and guidance to achieve organization’s goal and objective. Key Achievement - Managed to assist and achieved new business growth in number of customers/ property, from 25 to 70 within a year (+180%).New business expansion to outside Klang Valley.

Petaling Jaya, Selangor, Malaysia

Job Responsibilities: Manage day-to-day daily sales reporting and prioritise on customers enquires and resolve customer feedback and complaints via email, phone.Work closely with marketing, merchant and logistic team closely to rectify, improve customer service guidelines.Update backend, customers records, customer service issues after each customers interaction.Communicate and coordinate with internal departments regarding customers enquiry and complaints.To perform any ad hoc assignments as assigned by immediate superior.Ensure customer satisfaction and provide professional customer support.

Petaling Jaya, Selangor, Malaysia

Job Responsibilities: Greeting and directing customers to the table.Presenting customers with menu and beverage lists.Taking orders for food and drinks and passing order to kitchen.Serving food and beverages to customers.To clean-up table & restaurants to maintain a clean environment.

Subang Jaya, Selangor, Malaysia

Greeting and directing customers to the room.Presenting customers with menu and beverage lists.Taking orders for food and drinks and passing order to kitchen or bar staffs.Serving food and beverages to customers.To perform routine checking to K-room.To clean-up room and table.To ensure corridors, storage area, public area and toilets are clean at all time.

Kajang, Selangor, Malaysia

Engage and provide the best shopping experience to customersTo create a positive shopping experience by identifying customers’ needs, advise and sell them products through excellent customer service.Drive the store team to achieve sales targetEnsure complete understanding of all products, brand guidelines including up-sell items, as well as any company promotions and mechanics Conduct random till checks during shifts, identify and investigate variances if anyEnsure that the store is in good condition i.e. shelves are replenished, fixtures are clean and prices are present in good conditionMaintain a high merchandising standards as per VM/Brand guidelinesProvide coaching and guidance to team members on operational matters Ensure team members follow the company policies and proceduresTo provide employees’ feedback/concerns to Area ManagerSupport any store initiatives. Example: Stock take, store change etc.Ensure all paperwork is completed and submitted within the deadline