Tony Marques Email and Phone Number

Managing staff Customer service ,customer billing and receivables

Manage a staff of 30 (hiring disciplinary activities, performance reviews), distributed among 2 different Mississauga facilities, covering all of the general warehousing and distribution responsibilities, in a full manufacturing environment. Manage and accountable for departmental annual budget of $ 4.2 MM.Manage Distribution of (Lens Care and Ophthalmic product servicing CIBA Vision Group Companies, Novartis Ophthalmic Group Companies, and third party customers globally). Strive to achieve customer service performance above 95% “on time”.Manage process of SKU master file records from creation through to deactivation,Implement and write SOPs including the evaluation of current practices working towards continuous improvement.Responsible for Customer Service, Warehouse, Health and Safety, and Environment .Utilize warehouse staff to maintain accuracy of inventory through Cycle Counting. Trouble shooting computer and inventory issues. Ensure good organization of inventories/materialsMonitor inventory levels, co-ordinate with Planning and Purchasing if inventory levels fluctuate causing space concerns. .Coordination with delivery transportation companies to balance inbound/outbound traffic with warehouse capabilities. Negotiate/Partner with carriers/ transportation companiesNegotiator of prices, contracts, capacity requirements with warehouse service providers ie (forklift, battery and dock maintenance providers

Worked on assembly line adding parts to cars

Worked on production lines.