I have a interesting and varied role including Line Management with up to 22 direct reports and ensuring the safety of staff loading and unloading up to 11 RORO Ferries to three Ports during a 12 hour shift period.I also have to liaise with 5 operating RORO Ferry Captains to ensure most efficient use of fuel and time table requirements are met to agreed KPI's and SLA's.A fast paced environment loading up to 100 plus freight vehicles and 300 tourist vehicles on to a ship… Show more I have a interesting and varied role including Line Management with up to 22 direct reports and ensuring the safety of staff loading and unloading up to 11 RORO Ferries to three Ports during a 12 hour shift period.I also have to liaise with 5 operating RORO Ferry Captains to ensure most efficient use of fuel and time table requirements are met to agreed KPI's and SLA's.A fast paced environment loading up to 100 plus freight vehicles and 300 tourist vehicles on to a ship required good team skills, motivation and leadership. Additional responsibilities:1. Health and Safety.2. Managing safety.3. Meeting Transec requirements.4. Customer service.5. Project involvement.6. Completing annual appraisals on all direct reports.7. Workplace evaluations in all roles.I enjoy making decisions in real time and coaching staff to achieve realistic goals. Show less

My role at TM&ME claims was varied and interesting. The role covered meeting clients and managing large commercial insurance claims on their behalf, meeting Loss Adjusters to agree repair plans, agreeing time scales for repairs and project managing the repair work from start to finish. All jobs were signed off by the client prior to payment ensuring 100% satisfaction.Some areas of responsibility were|:1. Facilitating meetings between the Client and Loss Adjuster.2.… Show more My role at TM&ME claims was varied and interesting. The role covered meeting clients and managing large commercial insurance claims on their behalf, meeting Loss Adjusters to agree repair plans, agreeing time scales for repairs and project managing the repair work from start to finish. All jobs were signed off by the client prior to payment ensuring 100% satisfaction.Some areas of responsibility were|:1. Facilitating meetings between the Client and Loss Adjuster.2. Acting with the clients authority to settle the claim.3. Project managing the repair work required.4. Providing excellent customer service to both the client and the Insurance Company / Loss Adjuster.5. Actively managing the work teams carrying out the repairs.6. Setting and meeting targets.I enjoyed meeting and agreeing solutions to the benefit of my client and achieving a high level of success on there behalf. Show less

The Freight role is by far the busiest environment at Eurotunnel with over 6000 HGV's passing through the system in a 24 hour period. This meant teams had to be very well motivated at all times. Some of the responsibilities were:1. Managing the freight route from Check in to loading on a train.2. Managing the freight route from unloading from the train to leaving the Eurotunnel system.3. Managing safety 4. Safety inspections.5. Safety walkabouts.5. 20+ direct… Show more The Freight role is by far the busiest environment at Eurotunnel with over 6000 HGV's passing through the system in a 24 hour period. This meant teams had to be very well motivated at all times. Some of the responsibilities were:1. Managing the freight route from Check in to loading on a train.2. Managing the freight route from unloading from the train to leaving the Eurotunnel system.3. Managing safety 4. Safety inspections.5. Safety walkabouts.5. 20+ direct reports.6. Annual appraisal all staff.7. Workplace assesments on all staff.8. Customer service.9. Evacuation of trains in the UK.The role was interesting and rewarding with good opportunities to develop staff. I was please to be involved in helping staff achieve more and in time promotion to the management team. Show less

During this period working at the Train crew department at Eurotunnel I managed a team of Train Drivers and Crew numbering up to 30 men and women. I was responsible for safety and standards within my management team. Each member of staff had to have the following support:1. 3 x job accompaniment per year.2. 1 x annual appraisal per year.3. Manage sickness and absence including interviews with HR.4. Recruitment interviews.5. Railway Incident management from mid… Show more During this period working at the Train crew department at Eurotunnel I managed a team of Train Drivers and Crew numbering up to 30 men and women. I was responsible for safety and standards within my management team. Each member of staff had to have the following support:1. 3 x job accompaniment per year.2. 1 x annual appraisal per year.3. Manage sickness and absence including interviews with HR.4. Recruitment interviews.5. Railway Incident management from mid point in the tunnel to Network rail track.Additional roles included working as Depot Crew leader responsible for following up on all incidents from the last 24 hours and updating reports. Facilitating meetings. Investigation and recommendations.The role was interesting and varied needing 100% commitment at all times. Show less