Tony Mccaffrey Email and Phone Number

• Operating as the lead point of contact for any and all matters specific to our clients• Not only building but maintaining strong, long-lasting customer relationships• I’ve developed a trusted advisor relationship with key accounts and customer stakeholders • Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Being able to manage multiple projects at a time whilst paying strict attention to detail

• Providing line management to team advisors and supervisors (up to 15) in order to ensure effective workload management across all individuals in line with agreed timeframes, SLAs, KPIs and client targets.• Responsible for managing all forms of absence and lateness.

My responsibilities were to provide excellent savings and investment advice to existing customers. Therole entailed that I get to know the customers plans and needs for their money and advise themaccordingly.o Keep Customers informed of the service that we offeredo Locate any other needs the customer may have

My responsibilities were to provide excellent customer service to existing business and personalcustomers. The role entailed that I was the customer’s first point of contact which included me helpingthe customer with both simple and complex enquiries whilst meeting key sales and call handling targets.o Promoting new products and serviceso Keep up to date with new procedures and directives

Working for one of the UK’s top 20 companies, I provided site support to a busy call centre. My rolehere was divided between telephone operating and staff support to ensure sales targets were set andmet, whilst providing optimum customer care.o Data collation and report writing for site productivity and adherence to standardso Dealing with achieving targets and increasing productivity

I gained a good working knowledge of the design world here, its clients and the office environment ingeneral. It was my responsibility to deal with customers and business clients ensuring all their needswere taken care of, whilst simultaneously trying to achieve and increase sales figures and businessreputation.o Assisting with the daily running of the office and needs of customerso Providing managements support to ensure staff completed their duties to the companyspecifications