Oversaw the service delivery of major international accounts and led BMM to significant growth within their Canadian and offshore operations.

• Key leadership role within IT and the Quality Assurances Services delivery Globally. • Provide technical direction at the Sr. Management level and guidance for QA and IT teams.• Responsible for leading the execution and delivery of Quality Assurances services and technical solution globally while inspiring and leading a group of senior managers. • Managing key global accounts while providing leadership to our clients and helping them make informed business and technical decisions.• Support the sales and legal team with RFP and contract negotiations.• Ensure continuous operational improvements (process & delivery based) and maintain a high team throughput by developing and measuring KPI's. • Collaborate with the executive team to set strategic direction, improve enterprise foundational systems, develop a top down approach for project portfolio management, build succession plans for continued growth while ensuring client success factors are met.• Setting up and managing offshore operations.