Tony Miranda Email and Phone Number

I livestream myself playing video games and it just so happens people come to watch and chill with me. We have fun, we chat and just laugh all night and enjoy ourselves as a community.

Produced and edited videos as a YouTube Partner for my channel and for other channels relating to the gaming and sports industries. • Used Market Analysis methods to utilize keywords, hashtags and word tags to boost views• Edit and produce a successful gaming podcast. • Utilized social media applications such as Instagram, Twitter, TikTok, YouTube Shorts, and Facebook to maximize views and market brand.• Proficient in Video Production setup for lighting, video and sound.

Customer Service, Medical Specialties

Increased efficiency, identified problems, and implemented solutions.• Knowledgeable in mortgage servicing processeso Lien Validation, Tax Procuremento Escrow Servicing, Check Management, Escalations• Performed ad-hoc data gathering and risk assessment for each business need.• Enhanced efficiency, measured risks, and created revenue opportunities in a timely manner through connecting data sets stored across multiple platforms, including Microsoft Access, Microsoft Excel, and DbVisualizer.• Initiated and worked with a team to develop a tool that interacted with Access Databases and Teradata Servers to ramp up case production for the company workflow, increasing efficiency in report processing by over 90%.• Ensured business and client needs were consistently met by managing competing priorities. • Coordinated technical specifications for new client application profile setups.

Managed restaurant operations and personnel ensuring superior customer service.• Maximized restaurant patronage by creating a friendly atmosphere and providing quality service.• Swiftly resolved problems for patrons and staff amplifying employee morale and customer satisfaction.• Executed cash management duties and daily reconciliation utilizing QuickBooks and other accounting software.• Execute special events ranging from intimate gatherings to large banquets for high-profile clients• Design and oversee layout and audio visual equipment for events including New Year’s Eve • Effectively train new staff members in restaurant operations and code of ethics• Manage and control wine inventory and communicate with distributors• Responsible for sales, developing budgets, and overseeing all scheduled events at the restaurant

I edit/create video game content for entertainment purposes on YouTube and upload them onto Machinima Respawn.http://www.youtube.com/machinimarespawn

•Greet and follow up with guests, answer questions and make recommendations regarding the menu.•Create a friendly and upbeat atmosphere and provide superior customer service.•Consistently win awards including the “Top Upseller” and “Exceptional Customer Feedback” awards.

•Manage communication among clients, wait staff, kitchen staff and senior management•Execute special events ranging from intimate gatherings to large banquets for high-profile clients•Design and manage layout and audio visual equipment for events including Hawaiian Tropic pageants and New Years Eve•Manage and organize staff to ensure exceptional customer service

• Oversee restaurant floor, expedite, and solve problems with guests• Schedule host / hostess and server staff and coordinate staffing requirements for events• Manage and control wine inventory and communicate with distributors• Manage, coach, train, and conduct new hire orientation for server staff• Reconcile daily sales transactions and balance and log daily finances

•Provide excellent customer service and entertainment packages to enhance guest experience•Schedule staff and coordinate staffing requirements for regular business as well as special events•Effectively book and run small to large private events at the restaurant•Responsible for sales, developing budgets, and overseeing all scheduled events at the restaurant•Responsible for cash management duties and daily accounting using QuickBooksIncrease sales by training employees to up-sell in the areas of wine and spirits through tastings and seminars•Contribute ideas to layout and design of regular, holiday, and special events menus, as well as promotional materials for local advertisements•Maintain food quality, health and safety standards

•Manage all restaurant operations and personnel in the absence of the owner•Consistently deliver excellent service yielding complete customer satisfaction and an increase in restaurant patronage•Manage and control inventory and communication with distributors•Effectively train new staff members in restaurant operations and code of ethics•Responsible for accounting duties and daily bank deposits•Continually average top sales due to effective up-selling techniques•Position had been achieved through practical experience in all areas of restaurant operations: dishwasher, assistant waiter, host, assistant line chef, server, bartender, assistant manager