Took time away from professional career to provide full-time care to my newborn child.

Lead account strategy to reduce churn rate of SMB accounts using the Fivestars technology platform with the objective to strengthen relationships and enable clients to improve their business performance.Named a top performer for 5 consecutive years by consistently achieving over a 50% retention rate of accounts poised for non-renewal or cancellation, resulting in $50k MRR per month.Worked with clients nationwide in a variety of industries, ensured they benefited from their Fivestars relationship through productive use of the software platform and upsold products that could further drive their business.Liaised with Engineering, Sales, and Technical Support team to ensure prompt adherence to all processes related to account life cycle.Identified opportunities for team and cross-functional process improvements. Built out process documents and trained relevant teams on how to use and uphold said processes.

Achieved all sales targets for SaaS product targeting service-based businesses requiring an automated customer retention and relationship management tool. Launched new Small Business vertical, growing zero client base into a robust pipeline of quality leads despite a highly competitive marketplace.Drove sales success in new vertical by acquiring new customers to reach / exceed $70k goal every quarterEstablished productive relationships with prospects by communicating value of product during consultative calls and product demonstrations. Grew revenue by managing accounts to ensure strong customer relationships, swift resolution of issues, and cultivation of referrals.

Recruited to sales operations role for company with extensive product lines and inventory management solutions. Promoted to account manager position with 140+ account portfolio, and groomed to lead South San Francisco operations and staff.Delivered $900K revenue target annually by effectively communicating with accounts, reinvigorating relationships, and acquiring new customers. Achieved 39% increase in sales in first year by analyzing P&L dashboard to identify priority accounts for cross-selling opportunities and by targeting high-potential prospects in manufacturing, maintenance and construction industries.Maximized profit margin by analyzing costs and inventory to optimize operations and avoid over-spending.Strengthened key accounts including Genentech and La Boulange by applying consultative approach to identify product and inventory management needs and offer solutions.Forged a productive team by communicating goals and by coaching staff to improve their performance.

Promoted from Sales Support to Outside Sales in Peninsula/South San FranciscoDeveloped and executed a sales plan in the local territoryExecuted cold call and warm outreach sales campaign targeting, manufacturing, maintenance, construction job sites and other industrial accounts Managed and facilitated cross selling of existing account baseOversaw account collections for assigned accounts Implemented proactive strategies for customer inventory programs

Assisting with sales/customer service Managing inventory Placing and fulfilling orders Receiving and shipping inventory