Human Resources, Customer Service, Quality Assurance - all day-to-day operations

Direct all Human Resource administrative functions.Co-wrote and implemented Waite's Cleaner's Employee Manual.AccomplishmentsKey figure in establishing Waite's Cleaners as one of the largest single-story dry cleaning facilities in the southeast.Created 2nd and 3rd generation customers through compassion, understanding and an overall master of customer service skills.Secured and implemented POS system that allowed Waite's Cleaners to trim their staff by 12%, thus increasing efficiency as well as the bottom line. Developed and carried-out training programs and materials for all plant positions.Established and executed the business plan for Waite's Cleaners plant expansion that has increased annual income by 35%.Helped create business plan to launch Waite's Medical and Industrial, Inc. in 1997.Initiated preventative maintenance programs for all cleaning equipment to ensure employee safety and decreased repairs & maintenance expenditures.Properly trained all employees on safety procedures, yielding zero incidents within my tenure.Successfully completed numerous certified industry programs, allowing me to stay ahead of the competition through education. Established a "Koats for Kids" coat drive that provided clean, used warm coats to needy children.

Oversee daily operations of main plant with gross revenues over one million dollars.Monitor and maintain standards as per Waite's Total Quality Management systems for goods and services.Responsible for recruiting, hiring, and training of three supervisors and 18 team members.Create budgets and conduct monthly P&L analysis to maximize opportunities and industry trends.Maintain accounts receivables for company.Responsible for all cash control and inventory procedures.Develop and implement all public relations/grass roots marketing vehicles for Waite's expanding customer base.