Tony O'Donnell Email & Phone Number

County Galway, Ireland

Galway, County Galway, Ireland

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on.

Galway, Ireland

County Galway, Ireland

Senior account manager at TitanHQ - the power behind WebTitan, SpamTitan and ArcTitan.

AIB, Salthill, Galway

• Assistant Manager contributing to all aspects of the day-to-day running of the Salthill branch and Spiddal sub office, including supervising and leading 18 staff
• SME specialist responsible for all SME new business and credit applications
• Compliance management duties
• Providing financial advice to clients (Mortgages, Deposits & Protection)
• Handling and resolving customer queries in a timely and professional manner.
• Training, mentoring and developing staff

18 Eyre Square, Galway

• One year posting, 2012, as Manager in Charge of Oranmore Sub-office, staff of 7
• On returning to Eyre Square Branch, led a team of five, setting up and developing a department to look after the specific requirements of clients running small and medium sized enterprises.
• Accountable for the branch’s productivity, deposit growth, loan business, customer retention, while achieving sales targets and growing customer base

Salthill, Galway

• Customer service carrying out a wide range of tasks, including opening and closing accounts, updating accounts and processing transactions.
• Processed documentation in relation to loan applications and mortgages
• Implemented new products, services and processes devised by head office and contributed to business development of the bank by assessing suitability of products and services.

18 Eyre Square, Galway

• Performed a range of administration duties including cash, foreign exchange and account management.

2A Ballybrit Business Park, Galway

• Worked as a Business Analyst in the commercial department responding to Request For Proposals. Other experiences include two external projects with AIB Direct Banking and Energex (An Australian Energy Company).April.
• The project objective was to enable interactive sales to existing customers. My responsibilities included the definition of customer requirements, design, development and implementation of Installer Net (a web based.
• This involved various workshops with Energex’s commercial department and external licensees to define the most efficient process flow and ensure user acceptance.June 2001 – Feb. 2002 Business Process Developer AIB.
• Defined and detailed customer requirements by implementing a campaign management system for both outbound and inbound sales calls.
• The system linked with Proposition Builder, identified product relationships and provided opportunities for value added sales. The agent had customer and product details at their disposal while writing all updates back.
• Project-managed the call recording and filing project

Hamilton House, Castletroy, Limerick

• Produced interactive and graphically illustrated educational and how-to courses – topics included Windows 2000, e-Commerce, Unix & Unix SCO.
• Ensured course material was technically accurate and courses delivered to strict deadlines, with challenging assessments to test user and appeasing GUI.

Higher Diploma In Systems Analysis, Business/Commerce, General

Activities and Societies: Senior Rugby

Bachelor Of Commerce (B.Com.)

Activities and Societies: NUIG Rugby Under 20 & Senior