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● PO of backing services (APIs) and customer interfaces that allowed operational teams to increase the quality of deployments and decrease installation time by 2 days (20%) for SaaS customers.● Partnered with Product Manager and key stakeholders to align Product Roadmap and vision with business objectives and emerging technologies.● Liaison between business and technical teams responsible for transforming business analysis and stakeholder collaboration into actionable user stories and acceptance criteria.● Primary point of contact for product requirements, issues and priorities.● Facilitated product Backlog Refinement that effectively balanced enhancements and technical debt.● Led Scrum Events: Sprint Planning, Daily Standups, Sprint Reviews, and Sprint Retrospectives ● Analyzed key performance metrics with team and leadership, leading to improvements in team efficiency.● Responsible for monthly communications that showcased team achievements and product milestones.● Self-taught Jira administration (Boards, Roadmaps) and other Agile project management tools.● Versed in software development life cycle (SDLC) practices to develop, QA, and deliver product releases.● Guided effort resulting in an automated testing platform that verified features as part of the build process.● Coordinated the adoption of product features through product documentation and procedures.

● Key liaison between Product Development, Architects, and Cloud Operations teams to evaluate and remediate risk of hosting products, resulting in secure, compliant, and profitable cloud solutions.● Provided project management of a cross-functional team of Networking, Storage, Security and other Infrastructure leaders to reduce the deployment time in AWS Regions by days. ● Vital contributor in the design and implementation of Agile Value Streams that effectively separated development and operational activities by implementing Scrum and Kanban methodologies.● Analyzed cost (AWS, tools, and operational) to inform decisions related to the profitability, pricing, and future investment of hosting products.● Department representative on cross-functional teams of Sales, Marketing, Product, and Services focused on launching new SaaS revenue streams (3+ product lines, 10+ products).● Collaborated with the Architecture team to establish product standards and a system of governance that reduced the time required to launch products.● Implemented a SaaS video streaming service for State and Local Government, resulting in a new revenue from 25 and growing subscription customers.● Conducted research of customer contract obligations as part of planning, coordinating and executing the retirement of a legacy cloud service, reducing risk and lowering monthly cost by $1000s.● Assisted strategic customers in resolving complex challenges during cloud implementations, improving client relationships by showcasing the value of a SaaS cloud subscription.

● Led a high-performing team of Sales Engineers focused on providing product, technical, and subject matter expertise to Sellers in the State and Local Government market.● Engineered OnBase Document Management, Unity Forms, and Workflow solutions that showcased how Government agencies could improve the efficiency of constituent services and transparency. o Permitting EForm and Workflow processes o Agenda and Minutes o Court Docketing and online records o Document Retention o Plan Review o Integration to Esri and other government applications● Maintained a Sales Demonstration platform that provided non-technical Sellers guidelines and tools to present OnBase solutions to Government agencies without a dependency on a Sales Engineer● Collaborated with sales leadership to prioritize Sales Engineer assistance on opportunities.

● Provided Cloud Business Development team product and technical expertise for OnBase as a SaaS solution in the Hyland Cloud.● Created Cloud Architecture artifacts for customer demonstrations.● Migrated strategic customer’s Document Management solution to the cloud by working ● Partnered with a third party conversion vendor to migrate customer’s legacy data to their Cloud solution.● Analyzed customer needs to design and engineer OnBase Workflow processes.

● Influenced customers by engineering and presenting customized OnBase Enterprise Content Management (ECM) solutions that increased revenue.● Collaborated with Professional Services to design effective software and services proposals.● Provided solution designs in response to Request for Proposals from Government agencies.

● Designed and programmed Visual Basic and Microsoft SQL Server solutions that integrated the corporate website with internal business systems and external vendors providing customers the ability to place and view orders electronically.● Streamlined customer invoicing process through the design, development, and implementation of applications using shipping manifest and vendor shipping notices.● Led the identification of business requirements and solution design, enabling automatic exchange of product information, purchase order, shipment tracking, and invoice data with vendors.● Enhanced the product search capability of the corporate website by implementing full-text capabilities that improved customer’s ability to find products.