Tony Pacifico Email and Phone Number

Directed operations for busy supermarket, including sales, customer service, merchandising, marketing, payroll, inventory control, budget management, purchasing, human resources, opening/closing operations, and training. Held responsibility for meeting and exceeding performance targets, adhering to store policies and procedures, and maintaining optimal levels of customer service and satisfaction. Delivered training to new and existing employees in all aspects of store operations, sales, and customer service. Analyzed key business / sales metrics and results to identify store performance trends and opportunities, and prepare budgets and solutions to maximize profitability. Maintained comprehensive knowledge of retail products and services to provide thorough training, and maximize levels of sales and customer service. Played integral role in implementation of PeopleSoft at multiple company locations.Accomplishments:Relocated to Tampa to help with acquisition and integration of Kash N Karry Supermarkets via acquisition, including remodels, color and sign changes and training employees in company operations.Experience continued… Increased sales per customer (SPC) from $26.79 to $29.64. Maintained top SPC in district every week.Received commendations for consistently meeting and exceeding company sales and budget targets. Drove sales to 11% over target. Nominated for “Store Manager of the Year” in 2011.Implemented training programs that resulted in employee advancement to managerial positions.Trained employees in all facets of inventory control / management and ordering to reduce shrinkage. Reduced shrinkage by 3.7%, and improved gross margins by $43K.Modified employee schedules to reduce payroll and labor. Saved over 1,200 hours and $10.5K in payroll. Achieved #1 ranking for store productivity (103%).

I started with Hannafords SuperMarkets in 1986 and helped with there 1st Grand Opening store in Amsterdam NY. I relocated to NC in 1996 to support the aqusitions of the Wilsons SuperMarkets to Hannafords and directed Stores in 4 locations.I relocated in 2006 to Tampa,Fl and support the aqusition of Kash n Karry SuperMarkets to Sweetbay/Hannafords/Delhaize.

Oversaw all store operations, with responsibility for driving attainment of company sales, budget, shrinkage and profitability goals. Trained and supervised employees, and enabled high-level employee advancement. Planned and coordinated community events.Accomplishments:Relocated to North Carolina to help with acquisition and integration of Wilsons Supermarkets via acquisition, including remodels, color and sign changes and training employees in company operations.Experience continued…Received Store Manager of the Year Award, 1998.Increased sales from $17M to $17.9M, while improving P&L from -4.3% to +5.2% over budget.Awarded New Hanover County School Partnership of The Year 1999 for community involvement.Achieved highest mystery shop scores in district with 98% average. Maintained productivity at 100+%, and increased sales from $17.3M to $19.5M, and gross margin from 18.32% to 22.84%.Played key role in conversion of acquired supermarket locations, including remodels, decoration, branding, sign changes and employee training.Introduced safety committees at each district location resulting in reduction of Workers Comp cases.

Managed busy supermarket with responsibility for full functionality, including sales, employee supervision and training, budget control, inventory management, shrinkage control, and customer service, while ensuring attainment of company performance targets. Organized and coordinated customer events to drive business and improve relations. Provided training to employees resulting in promotion to managerial positions.Experience continued…Accomplishments:Increased sales by 7%, elevated productivity and reduced payroll by 3%.Received commendation for exemplary performance and goal attainment.Achieved highest mystery shop scores in division for 11 out of 12 months with average score of 99%.