Led a team of content and UX designers through a transformation programme to digitise services and increase channel shift.Moved team across discovery (research), delivery and business as usual projects, sharing knowledge and upskilling the whole team.Content management system migration of multiple websites and intranets.Content audits and list of quick wins to increase simplicity and user centred focus of content. Categorising of pages as transaction or information… Show more Led a team of content and UX designers through a transformation programme to digitise services and increase channel shift.Moved team across discovery (research), delivery and business as usual projects, sharing knowledge and upskilling the whole team.Content management system migration of multiple websites and intranets.Content audits and list of quick wins to increase simplicity and user centred focus of content. Categorising of pages as transaction or information. Surfacing top tasks and rewriting most used sections.Applying user centred design to internal services to decrease calls and open email contact with HR, IT and Facilities services. Understanding business and user need to create online forms to capture quickly and simply all the information needed. Show less

Elected Co-Chair of an organisational diversity group.Organised regular meetings and commissioned bespoke training.Led group members through policy consultation and collated feedback from a wide range of opinions.Built consensus through active listening and exploration of people's experience and perspectives.Met with senior leaders to promote the work of the group and it's efforts for organisational change.Organised a programme of events for LGBT History… Show more Elected Co-Chair of an organisational diversity group.Organised regular meetings and commissioned bespoke training.Led group members through policy consultation and collated feedback from a wide range of opinions.Built consensus through active listening and exploration of people's experience and perspectives.Met with senior leaders to promote the work of the group and it's efforts for organisational change.Organised a programme of events for LGBT History Month in 2007 and 2008, including talks by Bristol University lecturers, film screenings at Arnolfini, public art on Jamacia Street and the Ministry of Love art and music event at the Cube. Show less