Director, Business Process - Americas
Led development and implementation of a multi-year plan to improve and integrate all customer-facing business processes for the North and South America (Americas) regional business. Partnered with Executive leadership to drive key business results. Responsible for $2 million capital expenditure budget. Set business strategy and executed projects as member of Americas Leadership Team.• Developed and deployed Salesforce.com to over 350 Americas end users in five months. Created and led 25 member cross-functional team with 10 member external implementation consultant team.• Deployed Salesforce.com globally to over 600 end users in seven months with a cross-functional global team of 52 and a 12 member external implementation consultant team.• Appointed by Executive leaders as the Americas SAP Business Process Owner for Order to Cash. Duties included global alignment of project priorities to support business goals and identification of key improvement projects to streamline processes for internal and external customers.