Coordinate and oversee all day-to-day planning, coordination and oversight of all office move activities related to projects for U.S. Government Agency o Attend weekly project and organizational meetings, including weekly stakeholder meeting and Ops meetings to provide feedback and critical updates o Actively participate in key service areas - related activities included, but were not limited to participation in the development of requirements, operations and customer support activities, resource management and planning activities o Submit, log, and update trouble and change request tickets to effectively track status; report status to management and customers o In coordination with the customer and the Engineering Support Team (Tier 3), troubleshoot technical design, configuration design issues that impact the operations of the operational environment o Proactively plan and coordinate with customer organizations all planned network or application outages o Serve as the liaison between the responsible maintenance organizations, the customers, and other project stakeholders in an effort to minimize adverse impacts o Support workstation, printer, and server installation and removal that met the requirements of the customer (specifically in relation to the relocation and backfill projects) and coordinate those activities with Ops Management and other service providers o Complete technical investigations for all requirements prior to submitting them in SRS o Generate and track all requirement related work orders for the customers that fall under the scope of the projects

Performed XP/NT/2000 and Lotus Notes system administration for U.S. Government Agency o Investigated and resolved computer software/hardware problems o Acted as technical point of contact for 80+ system users per week o Enforced integrity and security of client data (Group Memberships, Access Controls, Certificates) o Adapted file and data repositories to support organizational changes (Share Drives) o Assisted with defining tasking requirements and technical approach for close support responsibilities o Primary point of contact for all IT requirements that impacted the customer

Support analyst for STRATA Decisioning Engine product of clients in the Banking and Investment industry o Responsible for logging and resolving functional and technical client issues on a daily basis o Assisted in client data upgrade projects for STRATA product o Conducted package testing on multiple platforms for maintenance and major releases o Logged software and documentation defects discovered during release testing o Updated product documentation guides o Submitted weekly support metrics for STRATA support team to upper management

Production Support/Critical Issues: o Primary resource for production/technical support to solve operational problems of client and business users for 3 applications consisting of .NET, ASP and Java technologies while on DB2 and SQL Server database platforms o Directed and assigned duties daily to production support team members o Performed gap analysis of business and functional requirements o Responsible for the recording, prioritization and tracking of system bugs & small enhancements o Defined product solutions o Corrected production data as needed daily to maintain a smooth operational workflow o Provided month end metrics and other reports as needed to senior management for multiple applications o Identified and coordinated large enhancement requests with other team leads o Organized efforts for new development with project leads/managers across other FAFS applications o Provided support for existing AS/400 legacy system o Assisted in problem analysis, and provided recommendations for solutions o Performed detailed data discovery, analysis and quality checks for incomplete and incorrect data o Communicated problem resolution between Operations and Customers

PIMS Project: o Worked with customers, analyzing business requirements and translating them to automated solutions o Assisted in the development of a customer specific software implementation plan o Led and directed business valuation and operational analysis projects o Assisted customers in providing analysis, definition and documentation of their business requirements in support of product development o Developed and coordinated implementation plans and business work flow documentation for approximately 40 products o Organized and directed all day meetings for Client SOP requirements o Used as team source for HUD regulations in publishing instruction text on orders o Defined and communicated needed modifications to the development staff o Coordinated efforts between development teams o Conducted training sessions for business users of product o Performed quality assurance testing and/or coordination of user acceptance testing efforts related to application development projects o Filled in and directed daily informational meetings for business users o Provided progress and status reports to management and customers

Entered orders and estimates received by paper, and over the Internet through the use of an AS/400 system. o Faxed and received maintenance work orders and results. o Helped streamline fax room operating procedures by interacting and providing suggestions to upper