Tony Scott Email and Phone Number

Project Manager - Installation of Oracle to Toshiba Global Commerce Solutions.• Subject Matter Expert of Oracle Dispatch Center and IT Supporto Responsible for Overall Success of Dispatch Centero Daily Monitoring of all Universal Work Queues and Exception Handling/Investigationo SPOC as Escalation Focal for TGCS and for Field to Dispatcho Responsible for Communicating Weekly Status and Performance of Dispatch Center to TGCS SDMso Recommend and Drive Actions to Reduce Costs to TGCSo Daily Supervision and Actions taken to ensure Oracle Dispatch Full Coverage of Workloado Monitor and Manage impact of CGS Attrition of Oracle Dispatch Team Workloado Perform Weekly Calibrations of Oracle Dispatch Agents to drive Quality Handlingo Coordinate requests for Oracle Dispatch Schedules to CGS for TGCS needs• Oracle Dispatch Center Trainingo Train CGS Employees on Dispatch Center & Processo Train/Refresh Field Leadership on Oracle Supporto Assist in Oracle Training Worldwideo Author of North Americas Dispatch Center / Process Multiple Process Wiki’s are used Globally & by TGCS Field Force• Oracle IT Support and Vendor Relationshipo Liaison between CGS and TGCS (Field Force, TGCS IT)o SPOC for TGCS IT with Testing new patches and Oracle Productso Troubleshoot and Identify Solution for ongoing Oracle Issues (Scheduler, Routing, Receive Call, etc.)o Provide Technical Support to TGCS Employees with Oracle IT Issueso Provide Technical Support to TGCS Field Services for SSR Scheduling Issueso Perform administrative functions to Onboard Atlanta Call Center Agents (Oracle Credentials)o Provide Technical Support for TGCS IT on Oracle Outages and Open tickets on Issues with Oracle

Project Manager - Installation of Oracle to Toshiba Global Commerce Solutions.• Subject Matter Expert of Oracle Dispatch Center and IT Support o Responsible for Overall Success of Dispatch Centero Daily Monitoring of all Universal Work Queues and Exception Handling/Investigationo SPOC as Escalation Focal for TGCS and for Field to Dispatcho Responsible for Communicating Weekly Status and Performance of Dispatch Center to TGCS SDMso Recommend and Drive Actions to Reduce Costs to TGCSo Daily Supervision and Actions taken to ensure Oracle Dispatch Full Coverage of Workloado Monitor and Manage impact of CGS Attrition of Oracle Dispatch Team Workloado Perform Weekly Calibrations of Oracle Dispatch Agents to drive Quality Handling o Coordinate requests for Oracle Dispatch Schedules to CGS for TGCS needs• Oracle Dispatch Center Trainingo Train CGS Employees on Dispatch Center & Processo Train/Refresh Field Leadership on Oracle Supporto Assist in Oracle Training Worldwideo Author of North Americas Dispatch Center / Process Multiple Process Wiki’s are used Globally & by TGCS Field Force• Oracle IT Support and Vendor Relationshipo Liaison between CGS and TGCS (Field Force, TGCS IT)o SPOC for TGCS IT with Testing new patches and Oracle Productso Troubleshoot and Identify Solution for ongoing Oracle Issues (Scheduler, Routing, Receive Call, etc.)o Provide Technical Support to TGCS Employees with Oracle IT Issueso Provide Technical Support to TGCS Field Services for SSR Scheduling Issueso Perform administrative functions to Onboard Atlanta Call Center Agents (Oracle Credentials)o Provide Technical Support for TGCS IT on Oracle Outages and Open tickets on Issues with Oracle

Lenovo SmartCenter Program Manager, Atlanta, GA June 2008 – Present• Primary responsibilities include managing overall Lenovo Support Center ThinkBrand service execution and providing business operation support to our Business Partner.• Managed Support Center relationship with Lenovo for the ThinkPad and ThinkCentre/Vision Lenovo brands.• Interface with ITS Service Planning in the execution and achievement of all RTS business requirements and service level objectives.

• Primary responsibilities include managing overall IHG Intercontential Hotel Group Support Center service execution and providing business operation support to our Business Partner.• Managed Support Center relationship with IHG team.

Managed all the call centers process and ran multiple projects for new business for IBM and Lenovo.