IT Deployment and Break/Fix Technician of computer systems and equipment for various industrial, corporate, educational and private clients.

Freelance Graphic Designer and Photographer

In-home PC support, build and repair PCs.

Responsibilities included:• Monitored and executed predefined processes as per scheduled checks and operations procedure documents, to ensure completion of mail delivery and site presentment jobs within the predefined SLAs• Worked on a 24x7x365 schedule, as well as on call to support applications and client prerequisites to ensure environment availability• Created, assigned and updated Incident & Problem exceptions as per the Incident Management Policy and Procedures, as well as completed root cause analysis and future prevention steps• Participated in troubleshooting exceptions and taking corrective action• Applied Break/Fix, Major and Minor enhancement changes to Production, Staging, Certification, Test and DR environments• Reviewed and recommended corrections and enhancements to improve environment availability• Provided hardware and software implementation and support for in-office PC users• Administered Backup System, scheduled and verified backup jobs. Exchanged tapes with the storage service provider as per schedule• Administered and audited VPN access to production to validate the ‘right and purpose’ of access requests• Experienced with Active Directory• Administered and audited File Transfers to/from production to maintain system security and file integrity• Wrote Process and Procedures documents to train and improve knowledge transfer• Trained new employees to implement Operations procedures and in software use• Assisted in the migration of Webdoxs services from BCE Emergis to ensure a successful and smooth transition to epost in 2006

• Lead Senior Operator, overseeing up to 6 operators and operations in the main data centre to ensure timely completion of processes for multiple clients and environments in a 24x7x365 environment• Acted as Operations Manager as required• Worked with management to improve workflow and security• Ensured service levels were maintained and security protected• Monitored all systems to ensure network, transmissions, backups, and printing optimized• Executed daily batch jobs and routines and monitored their progress/results• Ensured operational procedures followed• Functioned as second level support, including problem investigation and escalation• Managed and documented the recovery of outages and problem issues• Administered VPN access to the corporate network• Staff training, document creation and maintenance• RCMP Level 2 (Secret) security clearanceSystems experience includes Windows, UNIX, Legacy/Tops, Open VMS/VAX and HP NonStop.Also experience with a wide range of applications, including HP OpenView, Omniback Backup, Veritas Backup Exec, Heat Call Logging, Exceed, Reflections, Citrix, Servers Alive and Compaq Insite Manager. Experienced with GUI as well as command line interfaces.

Editor of video productions for broadcast and corporate use. Experienced with multiple editing systems and effect programs. Familiar with graphic design and experienced in all aspects of video production, sound, lighting, etc. Photographer for consumer, corporate and advertising clients. Experience includes portraiture, event coverage, product, environmental photography, Photoshop and other software.

Wide ranging responsibilities in corporate communications involving video, multi-image and support for staging/live event management for a variety of meetings and clients worldwide. Purchasing Agent for the production department.

Consultant and sales, advising industrial, corporate and consumer clients on technical concerns in the audiovisual and photographic fields.

Retail Sales Associate covering multiple departments.