About to commence as GM with Crest Hotels..

Publican..Owner of a high volume public house in South west London.Private events on siteCinema room on site

Director of Operations in a fast growing hospitality group.Responsible for the day to day operations of numerous outlets across the capital.

Imperial London Hotels is a family run business with seven hotels around central London with a combined room stock of 3300 and multiple food and beverage outlets. Responsible for managing the hotel operations for a 395 bedroom hotel through a talented team. Core responsibilities:• Full accountability for the guest experience, welcoming c. 270,000 guests annually to central London. • Leading a team of 40 team members including four Head of Department managers.• Full accountability for delivery of the people plan which resulted in four senior promotions to other hotels within the group.• Achieved substantial YoY growth for room revenue and F&B performance. • ADR: took from £83 to £86 by shifting room allocation from agents to online. • F&B: delivered revenue growth of 24% by focusing on day part offers and attracting external customers into the hotel F&B outlets. • Strategic panning which included capital projects for a full front office, bar and restaurant refurbishment. • Health & Safety, COSHH, HACCAP.• Full accountability for delivery of the P&L.• Full accountability for delivery of the operational strategy.

Macdonald Hotels and Resorts is a global hotel chain, operating across 5 countries. A chain of 4/5 star properties. Core responsibilities:• Responsible for the guest food and beverage experience across 7 outlets.• Leading a front office team of 5 team members including an F&B unit management team of 20+.• Responsible for all departmental training. • Health & Safety champion. • Full accountability for delivery of the F&B P&L.

Holiday Inn Hotels, a branded hotel chain with hotels across the UK. Brighouse is a 3 star property with 94 bedrooms and 2 F&B outlets. Core responsibilities:• Full accountability for delivery of the hotel room revenue, group bookings and event spaces.• Improved hotel occupancy through the sales strategy, targeting business bookers which delivered 13% YoY increase.• Improved ADR by £3.65 YoY by offering business bookers flexible rates.• Leading a team of 12 team members.

Core responsibilities:• Full accountability for delivery of the hotel room revenue, group bookings and event spaces.• Improved hotel occupancy through the sales strategy, targeting business bookers which delivered 13% YoY increase.• Improved ADR by £3.65 YoY by offering business bookers flexible rates.• Leading a team of 7 team members.• Achieved records in Guest Satisfaction from 36% to 74%.• Achieved the highest enrolments in PCR for the hotel from 5.1% in 2010/11 to 53.9% in 2011 / 12 resulting in a £3000 rebate for the hotel. • Company highest upsell front office team in 2012 resulting in over £24K extra revenue.

Holiday Inn Hotels, a branded hotel chain with hotels across the UK. York was a 3 star property with 142 bedrooms and 2 F&B outlets.Core responsibilities:• Full accountability for delivery of the hotel room revenue, group bookings and event spaces.• Improved hotel occupancy through the sales strategy, targeting business bookers which delivered 21% YoY increase.