The Commercial Director role is a strategic, Board level position reporting directly to the CEO and into the board of Trustees. Accountable for all areas of the organisation with specific responsibility via Heads of Department for 6 business functions;*Conferences and Events - £1.8m annual turnover, with events ranging from large multi-national conferences and high profile TV productions through to small one day meetings*Catering - total turnover via varied outlets (Pier Eight restaurant & bar, theatre bars, coffee shop and events) in excess of £2.5m. Ensuring that all sales opportunities are identified and maximised, GP levels upheld and direct overheads including staff levels maintained at agreed levels, ultimately delivering the best possible operating profit for the organisation, at the same time as enhancing the visitor experience*Retail - Developing a range of bespoke LS Lowry and more general merchandise to satisfy the buying demands of our broad visitor range. *Front of House - ensuring that daytime visitors and theatre patrons receive the best possible welcome and level of customer service at all times*Facilities Management - ensuring that the safety of all visitors and staff is upheld, and that the building is clean and well maintained*Theatres Technical - oversee our team of skilled Theatre Technicians, ensuring that the performances take place on our stages to the highest possible level

After a number of year's involvement with the Greater Manchester Chamber of Commerce, I was honoured to be appointed the local Salford Council President, for a period of two years. During my time as local President I achieved a number of goals, including:*welcoming more women onto the Council*changing the Council's name to the Salford Business Network; more closely reflecting our objectives and focus*successfully held a number of high profile events including Learn to Network and The Future of Business in SalfordI am delighted to be staying on as a member of the Salford Business Network, and look forward to continuing the journey of developing business across the city of Salford

IWM North is the 5th site of the IWM portfolio. I was an integral member of the Museum's opening team with key accountability on numerous organisation-wide working groups, with specific responsibility for:*Marketing, selling, co-ordinating and managing the Museum's corporate events*Managing the contract with the outsourced daytime public caterer*Proactive and reactive sales, and key account management*Directly and indirectly managing a number of outsourced contracts including catering (corporate and public), security, cleaning and facilities management

An integral member of the Senior Management Team, contributing to the operation of a £25million annual turnover hotel;*Ensure the 'Summit Conference' brand was effectively sold and operationally implemented*Facilitate links between the client and the hotel's operational teams*Manage the conference and Event Sales Team*Account Manager for many of the hotel's largest clients*Proactively seek to expand the hotel's client portfolio*Duty Manager, with overall responsibility for the hotel during these periods, including managing and motivating a large and varied workforce, ensuring customer service levels were exceeded and that all departments were running to maximum potential

Organise conferences and incentives for multinational companies;*Work to clients brief; budget, location, event type and purpose*Select venue option and negotiate prices on behalf of the client*Write proposals with client approval*Confirm details with client and venue

*General hotel management and administration*Train staff in customer care, service delivery and housekeeping*Office administration and accounts*Budget control to ensure maximum profitability*Guest relations; to ensure customer expectations were exceeded