IT Helpdesk Team Lead:oversee Helpdesk technicians delegate Jira ticketing system workloadmanage projects for IT Manager or Directorwork with Human Resources onboardingassist with ordering hardware or software Hardware:Workstation DeploymentImaging PC's DeploymentSetup Audio and Video for meetings with TV’s, Speakers, Projectors Camera’sGmail Administration:Create mailboxes.Create distributions.Shortel Director:Create and manage user accounts.Create Route points, Workgroups.Manage Trunk groups, Hunt groups.Create and Manage Auto-Attendant Menu’sShortel Contact Center:Create and manage users.Create GroupsAmazon Connect:Create User profilesAdd to Queue's or workgroupsAWS:Create workspaces.Troubleshoot login issues.Install software.Microsoft Office Exchange Server:Create mailboxes.Create distributions.Create Shared mailboxesInstall office products. Assist with Microsoft team's issues.Jira ticketing system:Tier 3 escalationsCreate Dashboards/FiltersEscalate tickets to appropriate teams.Create Confluence and documentation for teams.Lacerte Tax Software:Create user accounts.Install software/Troubleshoot issues.Nextiva Fax:Create user accounts.Create Group accountsAssign fax numbers.Provide reports of daily usage. SalesForce:Create and manage user accounts.Troubleshoot system errors.Training users in Production and Dev Sandbox

Receive merchandise off a conveyor using a pc and verify the right contents being sent to us.Stow away merchandise to specific floors in bins, using a RF gun.Pick orders for customers using a RF gun, and assign to designated totes.Pack orders from the conveyor using a pc, make sure all contents are secured and properly in contact.Seasonal ISS representative, respond to tickets from vendors or customers. Tickets mayrequire me to look further in detail for defects or inventory which will allow me to further ourcustomer needs.

Pick orders to assigned totes using a RF gun Sort orders to designated bins using a RF gun Pack orders using a personal computer and label correct shipping form Put away merchandise into designated locations using a RF gunResearch inventory discrepancy from a daily report of miss picks from picking department.

•Managed, improved, and reverse-engineered a previously established enterprise-level IT infrastructure, and acted as the general IT Administrator for Optimal Owner Care, Roamba, Whole sale points, and Keys without Fees com.•Troubleshooting of Windows XP Pro and Windows 7, LAN & WAN connectivity, Xerox 8560 & HP 4510 printers, Microsoft Office 2010, Fax machine and Toshiba VoIP phone sets.•Set up a Help Desk Ticketing system (Zendesk®) for the organization.•Responsible for rewiring the entire network infrastructure and overseeing and maintaining the server room. Set up work stations for all of the departments in the company including phone lines.•Familiar with Sever 2008 and Active Directory user account management.•Worked closely with Aplus.net (an email hosting company) to build and manage email accounts.•Worked with Network Solutions to ensure our websites were being hosted properly.•Worked with Velocity software to assign and manage staff key cards for building access •Set up and managed CCTV security cameras.•Responsible for keeping the staff up to date with Safe Soft Solutions if any changes are made.•Provided patient and valuable customer service support to company clients.

• Oversees IFC Functions consisting of order picking, packing, shipping, and material handling.• Assists management with IFC staff, management or work flow and delegation tasks.• Insure IFC is kept consistently neat, clean, and orderly.• Assists with resolving all customer service issues.• Trouble shooting pc, hardware, replaces parts if damaged or not responding.