I am a frequent and well-respected participant in qualitative games research with Well Played research. I am called upon by Well Played LLC to test unreleased games, articulately answer questions, and give meaningful and constructive feedback based on my preferences as a gamer.

I am called upon by Good Gamer Group to test unreleased games, articulately answer questions, and give meaningful and constructive feedback based on my preferences as a gamer.

I am called upon by Go Testify Ltd to test unreleased games, articulately answer questions, and give meaningful and constructive feedback based on my preferences as a gamer.

Developing Customer Experience Management (CEM) solutions using JavaScript, HTML, CSS, and XML code. We use a best in class CEM system that provides customer and employee feedback and custom reporting to our clients via surveys, social media, and more. We use project management methods to keep everything on track and coordinate milestones as a team. I have had the pleasure of taking the lead on some of our milestones by developing a plan and delegating out specialized tasks.

Reviewing transactions for possible fraudulent activity. Requesting and verifying documentation requested for unusual transactions. Identifying fraud trends in order to improve the overall fraud detection system.

Answer phone calls about merchant services, credit card terminals, and payment gateways.

Work with special-needs clients to learn daily routines and go on social outings

Grading Visual Basic homework and quizzes as well as Microsoft Office projects

Review PayPal seller accounts for potential fraud

Review sales and customer service phone calls for quality assurance.

Respond to emergency calls.

Work escalations from Buyer Risk Management and Seller Risk ManagementTrain agents with PowerPoint and individual coaching

Phone support for EarthLink dial-up Internet customers

Purchase, repair and maintain laptop, desktop and servers in addition to phone support for internal clients

Phone and in person technical supportBuilding computer systems including upgrades and repair

Selling TVs, home audio equipment, and other electronics

Develop and print pictures for customersMaintain photo printing equipmentCamera and accessory sales

Sales calls to existing credit card customers