ensuring the successful delivery of projects and applying Project Management practices to ensure projects are delivered on time, on budget, in scope, and are relevant to the business objectives.Sending incident reports and following up on McDonald’s system bugs with the developer.Performing and developing solutions for new and existing branches.Meeting with suppliers to determine requirements.Working with suppliers to define project’s scope.Developing agreed… Show more ensuring the successful delivery of projects and applying Project Management practices to ensure projects are delivered on time, on budget, in scope, and are relevant to the business objectives.Sending incident reports and following up on McDonald’s system bugs with the developer.Performing and developing solutions for new and existing branches.Meeting with suppliers to determine requirements.Working with suppliers to define project’s scope.Developing agreed solutions and implementing new systems.Designing, testing, installing and monitoring new systems and system upgrade.Preparing documentation and presenting progress reports to the management team.Organizing IT training sessions for users and restaurant managers.Maintaining existing network hardware, including firewall, routers, switches, wireless access points, video conferencing terminal and wiring.Providing support and troubleshooting hardware and software for McDonald’s 24 branches, and Head Quarter computers, tablets, POS machine, kitchen Video System, Time Attendance System, Symantec Backup Server, SAN storage and servers (windows XP,7,8.1 server 2003,2008 office 2003, 2007, 2010).Fixing internal problems and coordinating with offshore support and reparations.Maintaining Scala Television Digital signage creating scripts.Troubleshooting and maintaining mobiles, laptops, tablet Pcs, and iPad, by installing required software, Configuring E-mail Addresses (Exchange), Active Directory accounts, ISA, PBX extensions.Maintaining existing network hardware firewall, servers, router, ADD pack Call distributor E1 modem in McDonald’s Call Center. Maintaining Vocalcom CTI Software in McDonald’s Call Center. Show less

Network and System Administrator; managing Soft Solutions network, Switches, Routers, , Windows Server, Active Directories, video conference system, Antivirus.Assisting users in any related software issues such as Microsoft office, adobe, flash…and hardware such as printers, scanners, fax machines, photocopier machines...Troubleshooting, data backup and restore.Unix/Linux Support.