Tony Sullivan

Tony Sullivan Email and Phone Number

Director of Support at LeadSimple @ LeadSimple
Tony Sullivan's Location
Tewksbury, Massachusetts, United States, United States
Tony Sullivan's Contact Details
About Tony Sullivan

Helping customers achieve their goals and maximize the value of the Company I represent. I have led the customer success manager and technical support engineer teams while simultaneously engaging as an individual contributor at several software companies. I oversee the expansion of the support infrastructure, including the customer portal, knowledge base, and case tracking systems. I also support customers and evaluators in deploying products across a range of environments, such as Linux, AWS, Kubernetes, Docker, Windows, and CI platforms. Additionally, I collaborate with customer senior executives, operations, product management, and engineering teams on product usage, road maps, and escalation resolution. I have been responsible for forecasting recurring revenue and closing up-sells and providing technical support for the customer base. I have a background in relational databases and cybersecurity, with expertise in vulnerability scanning.

Tony Sullivan's Current Company Details
LeadSimple

Leadsimple

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Director of Support at LeadSimple
Tony Sullivan Work Experience Details
  • Leadsimple
    Director Of Customer Support
    Leadsimple Aug 2024 - Present
    Brush Prairie, Wa, Us
    Helping property managers and real estate professionals turn cold prospects into raving fans by delivering a great customer experience. LeadSimple is a B2B vertical SaaS company selling to SMB’s in the residential property management industry.
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  • Rezilion
    Technical Support Director And Customer Success Manager
    Rezilion Dec 2021 - Feb 2024
    Be'Er Sheva, Israel, Il
    Hands-on support of Rezilion’s software SCA and supply chain security platform that automatically detects, prioritizes and remediates software risk to relieve security bottlenecks and free developer resources to build. - Leading effort to expand support infrastructure, including customer portal, knowledge base, and case tracking systems.- Supporting customers and evaluators in deploying products across a range of DevSecOps environments, including Linux, AWS, Kubernetes, Docker, Windows, and CI platforms like GitLab, Git Hub, Jenkins and Azure DevOps.
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  • Micro Focus
    Customer Success Partner
    Micro Focus Mar 2021 - Nov 2021
    Newbury, Berkshire, Gb
    Individual Customer Success contributor supporting the success of a portfolio of Digital Safe customers. Specialized support of the internal Customer Success team in the following areas:- Security questionnaires and Compliance Audits- Finance tasks such as Invoice submissions and forecasting- Contract review and compliance- Reporting customer usage and statistics on service deliveryMajor goal involves targeting tasks for automation
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  • Micro Focus
    Director Of Customer Success
    Micro Focus Nov 2018 - Feb 2021
    Newbury, Berkshire, Gb
    Lead a team of Customer Success Directors supporting Micro Focus’ largest SaaS clients. Help drive change and strategy of the Micro Focus SaaS Customer Success organization. Regularly present to Customer Senior Executive, Operations, Product Management and Engineering teams on product usage, road maps and escalation resolution both on-site and via web sessions. Work closely with the Finance and Sales teams to forecast recurring revenue and close up-sells for entire customer base. Lead strategic projects as directed by the VP of Customer Success
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  • Micro Focus
    Customer Success Director
    Micro Focus Jan 2017 - Oct 2018
    Newbury, Berkshire, Gb
    Primary Customer Success Director for one of Micro Focus’ largest SaaS clients, a well-known global financial institution. Project management and planning for activities such as release upgrades, product enhancements and bug fixes. Present to Customer Senior Executive, Operations, Product Management and Engineering teams on product usage, adoption, and major incidents both on-site and via web sessions. Team with Account Executive on renewals and up sell opportunities.
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  • Digital Lumens
    Client Services Manager
    Digital Lumens Sep 2015 - Oct 2016
    Cambridge, Ma, Us
    Manage Technical Support and newly formed Field Support organizations as we provide best-in-class support to Digital Lumens customers• Support all aspects of the intelligent lighting system• Lead the transition to a Salesforce customer support platform and partner portal• Develop and implement new metrics and initiatives to improve customer success delivery while focusing on cost and profitability
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  • Black Duck Software
    Director Customer Support
    Black Duck Software Aug 2006 - Aug 2015
    Burlington, Ma, Us
    Responsible for all aspects of Black Duck Software’s global customer support organization. Black Duck's software helps companies secure and manage risk in the open server software.Some major accomplishments include: • Deploying a major upgrade of the Black Duck customer portal• Managing a relationship survey of the entire subscription customer base• Implementing Net Promoter Score (NPS)• Adding a local support presence in the UK, Japan and India.
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  • Sybase, Inc. (Acquired By Sap)
    Senior Technical Support Manager
    Sybase, Inc. (Acquired By Sap) Oct 1999 - Aug 2006
    Manage a team of Technical Support Engineers supporting Sybase's enterprise database and internet development products, performing all aspects of people management, from hiring to coaching, counseling, performance evaluations, career counseling, terminations, and transfers. Provide hands-on support when required

Tony Sullivan Skills

Matlab Materials Science Engineering Mathematica Microsoft Office Microsoft Excel Ansys Research Lean Manufacturing Data Analysis Powerpoint Microsoft Word Comsol Social Media Minitab Design Of Experiments Finite Element Analysis Enterprise Software Databases Cloud Computing Unix Saas Sql Management Software Development Salesforce.com Troubleshooting Start Ups Integration Product Management Technical Support Strategic Partnerships Software As A Service Agile Methodologies Mobile Devices Leadership Customer Relationship Management Mobile Applications Team Management E Commerce Web Development Customer Support Pre Sales Crm Linux Software Project Management Project Management Customer Service Customer Satisfaction Customer Retention Computer Security Network Security Open Source Software Postgresql Strategic Planning

Tony Sullivan Education Details

  • North Shore Community College
    North Shore Community College
    Comptia Security+ Certification Training
  • Northeastern University
    Northeastern University
    Software Quality Assurance
  • Tufts University
    Tufts University
    English Language And Literature/Letters

Frequently Asked Questions about Tony Sullivan

What company does Tony Sullivan work for?

Tony Sullivan works for Leadsimple

What is Tony Sullivan's role at the current company?

Tony Sullivan's current role is Director of Support at LeadSimple.

What is Tony Sullivan's email address?

Tony Sullivan's email address is ae****@****ell.edu

What is Tony Sullivan's direct phone number?

Tony Sullivan's direct phone number is +150880*****

What schools did Tony Sullivan attend?

Tony Sullivan attended North Shore Community College, Northeastern University, Tufts University.

What are some of Tony Sullivan's interests?

Tony Sullivan has interest in Poverty Alleviation, Children.

What skills is Tony Sullivan known for?

Tony Sullivan has skills like Matlab, Materials Science, Engineering, Mathematica, Microsoft Office, Microsoft Excel, Ansys, Research, Lean Manufacturing, Data Analysis, Powerpoint, Microsoft Word.

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