Tony Ullrich Email & Phone Number

Fort Mitchell, Ky, Us

Blue Ash, Ohio, United States

Managing a cross functional team of relationship and operations staff supporting our Financial Advisors. We are devoted to creating a local haven where clients feel at home planning their future.

Covington, Kentucky, United States

My goal is to provide world class customer service leveraging 23 years of experience in financial services. I have successfully managed client accounts from first time investors through complex high net worth relationships.Fidelity Investments 2006 – 2023Senior Analyst, Financial Intelligence Unit 2016 – 2023Tasked with identifying fraud trends, developing processes to detect bad actors and recover assets. Training new analysts and collaborating with ancillary business units to improve customer experience and reduce risk.•Resolved cases preventing millions in confirmed fraudulent activity from leaving the platform.•Managed 50+ cases annually requiring complex communication and robust institutional knowledge.•Applied regulatory standards regarding SAR filing, recovery efforts, and reporting standards.•Provided management with recommendations regarding success rates of alerting protocol and recommendations to improve case generation and recovery efforts.Senior Trade Support Specialist 2012 – 2016Responsible for research and resolution of disputed transactions from clients and management. Invested 60+ hours with newly licensed brokers regarding risk mitigation techniques. •Managed 500+ cases annually exceeding 1 million in potential losses to clients and the firm.•Subject matter expert for 3 Department Directors, 12 Team Managers, and Training department.•Trained newly licensed supervisors/managers regarding P&P and risk mitigation.•Coordinated document retention for the site.Senior Financial Specialist 2010 – 2012Assisted manager with oversight of licensed brokers. Provided planned and impromptu technical coaching and facilitated weekly team meetings. Collaborated with peers and analyzed call data to identify trends that required coaching.High Net Worth Relationship Manager 2006 – 2010Worked with clients to accomplish stated goals and develop new business. Set standards for ownership and following up with clients to reduce friction.