Administer, issue, and maintain user accounts, distribution/security groups, and passwords; and also provide mobile support such as: password reset, activation, and troubleshooting, etc.Perform diagnostic tests and troubleshooting to identify client issues. Develop and implement technical procedures effective in quickly addressing customers problems to minimize downtime.Provide customers accurate Information on lT products and services. Educate clients on procedures for resolving or preventing recurrence of a technical problem. Explain and provide lT solutions to customers in non-technical and comprehensible terms. Offer recommendations to clients looking to purchase new equipment or replace existing ones. Assist clients remotely reprogramming a restored to default router, extender or antenna.Carry out assessments to determine the need for changes in hardware/software configurations. Prepare and present reports to update management on lT support operations. Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc. Monitoring network functionalityRespond to inquiries about hardware or software issues. Provide information regarding client setup to technicians, this includes loading mac addresses on ACL's and corresponding connect AP to be used. Network overhauling when requested or maintenance needs to be done.Act as liaison between the lT unit of an organization and its clientele.