New Business Development team for Global Connected Consumer division. Responsible for engaging the app development community to build apps for the GM App Shop. Apps developed using remote and in-vehicle APIs will improve the customer experience in GM vehicles and drive revenue for GM. Primary contact for sourcing and contract management of events, contests, and PR activity. Managed tech-event participation for over 8 events in 2013. Led outreach programs to over 3,000 registered developers. Developed outreach metrics and guidelines to interact with thousands of registered developers. Major Contributions:• Oversaw planning and execution of 8 tech-focused events in 2013. Planning for another 12+ in 2014. Events range from 500-3000+ attendees. Resulted in lift of over 300% in developer registrations• Developed and implemented Salesforce.com sales management tool for business development team• Developed metrics and goals for business development team. Exceeded goals of submitted apps by year end• Created approval process flow and operational plan to support developer submissions which is scalable to support multiple submissions at a time• Developed outreach program to thousands of registered developers as well as prospecting cold-sources.

Launched national field sales team focusing on re-marketing efforts for OnStar on used GM vehicles. Built operational infrastructure and requirements and beginning development for incentive and payment structure.

Key member of sales operations team in national launch of aftermarket OnStar product across multiple sales channels. Developed and implemented pricing promotions for big box, 12 volt and dealer channels. Responsible for managing budget and developing financial/operational processes from the ground up to ensure compliance with audit rules. Lead for key 3rd Party Labor vendor relationships. Developed processes and procedures for vendor payments on various promotions. Currently building operational infrastructure for new national field sales team. Developing territories, incentive management structure, sales force automation and performance management (quotas, metrics, bonus payouts). Major Contributions:• Developed and launched multiple seasonal promotions and price changes nationally across different channels. Responsible for financial controls, national field team roll-out and execution.• Developed executive, management, and field sales reporting• Executed national inventory price protection promotion in May 2012; including physical inventory for over 700 locations as well as inventory credit processing. o Led to 2nd largest sales month for FMV

Managed operations for Pension Payment Group with over 400 clients and 280,000 retirees who received monthly, quarterly and annual payments. Responsibilities included developing customer satisfaction program, call center performance improvement and cost reductions.Major Contributions:• Designed and implemented Customer Service training and a Quality Assurance Program to improve the customer experience for internal and external customers.• Developed call center process improvements and call center metrics to increase efficiency and overall performance. Led to a reduction in Average Handle Time over 35%, improving the customer experience and labor cost reductions.

• Managed inbound/outbound call center sales force specializing in business, retail and lending products. Improved Customer Relationship Management Application usage to improve sales process flow; led to improved sales and contact management.o Team sales finished in 1st place in Michigan

Managed day to day sales activity and operations of big-box technology retailer. Recruited, trained and coached, and managed sales staff of up to 7-10 direct reports, and up to 100 indirect reports. Responsible for revenue and gross margin of store, year over year same store growth, customer satisfaction surveys and employee engagement metrics.