Defined and agreed implementation approach for mortgage transformation programme.Coordinated production of business implementation artefacts, including command and control strategy, detailed cut-over plans and first occurrence verification plans

Responsible for delivering significant changes to the strategic Commercial Lines Underwriting application during H2 2020:o Business critical feature enhancements made to the application;o Managed Workbench post-implementation support and service introduction;o Managed the transition of policies away from a legacy underwriting workbench platform & managed the application and service decommissioning.Responsible for overseeing delivery of a portfolio of Commercial… Show more Responsible for delivering significant changes to the strategic Commercial Lines Underwriting application during H2 2020:o Business critical feature enhancements made to the application;o Managed Workbench post-implementation support and service introduction;o Managed the transition of policies away from a legacy underwriting workbench platform & managed the application and service decommissioning.Responsible for overseeing delivery of a portfolio of Commercial Lines and Specialty Lines Underwriting and Pricing projects, whose objectives are to drive operational efficiencies, improve Pricing/Pricing analytics tooling and supporting development of medium-term business and technology strategieso Acted as bridge between Programme Director & Delivery teams;o Delivery assurance of 12+ projects and three project managers;o Responsible for production of exec facing/governance materials covering portfolio delivery status, benefit realisation plans, resource supply/demand and funding requirements. Show less

PSD2 Programme Manager responsible for delivery of strong customer authentication (SCA) solutions across VM web, mobile and e-commerce channels and accountable for the delivery of APIs - a new customer channel for the bank:~ Compliance evaluation and gap analysis with remediation proposals, plans and investment business cases;~ Delivered compliant APIs across in-scope payment products using new to bank technology and solutions, including embedding service management into BAU… Show more PSD2 Programme Manager responsible for delivery of strong customer authentication (SCA) solutions across VM web, mobile and e-commerce channels and accountable for the delivery of APIs - a new customer channel for the bank:~ Compliance evaluation and gap analysis with remediation proposals, plans and investment business cases;~ Delivered compliant APIs across in-scope payment products using new to bank technology and solutions, including embedding service management into BAU functions;~ SCA for credit and debit cards - delivery for card present and card not present transactions;~ SCA delivery into e-savings and credit card web applications, including customer and colleague readiness through implementation phases;~ Budget management responsibility - £5m+ Show less

Credit Card Portfolio Manager, responsible for oversight and delivery of the Credit Card change agenda.Led scoping and delivery of credit card mobile app infrastructure, including non-functional test assurance and live commissioning.

• Interim IT Project Manager responsible for software delivery of a brand new end-to-end mortgage system for Atom Bank (the UK’s first fully-licensed bank designed exclusively for mobile)o Managing delivery across numerous external software suppliers and internal development teamso Responsible for full SDLCo Delivery of a new mortgage application system delivered by IRESSo Delivery of mortgage servicing functionality through Phoebuso Integration and enhancement of core… Show more • Interim IT Project Manager responsible for software delivery of a brand new end-to-end mortgage system for Atom Bank (the UK’s first fully-licensed bank designed exclusively for mobile)o Managing delivery across numerous external software suppliers and internal development teamso Responsible for full SDLCo Delivery of a new mortgage application system delivered by IRESSo Delivery of mortgage servicing functionality through Phoebuso Integration and enhancement of core banking platformso Integration with critical 3rd party decisioning, communication, conveyancing and valuation serviceso Detailed release planning and execution Show less

• Credit Cards Migration Change Lead. Managing all aspects of migration delivery for a Cards business built from scratcho Data mapping specification, approval, assuranceo Mock, Dress rehearsal and implementation planning and executiono Delivery of custom software development for migrating portfolioo Day-to-day and formal relationship management with divesting banko Evaluation and mitigation planning for migrating customer experience and delivery of customer… Show more • Credit Cards Migration Change Lead. Managing all aspects of migration delivery for a Cards business built from scratcho Data mapping specification, approval, assuranceo Mock, Dress rehearsal and implementation planning and executiono Delivery of custom software development for migrating portfolioo Day-to-day and formal relationship management with divesting banko Evaluation and mitigation planning for migrating customer experience and delivery of customer communicationso MasterCard membership, cutover planning and execution Show less

• Virgin Money Current Account Programme - managing multiple strategic and tactical projects at different stages in the software development lifecycleo System Performance Improvements – an IT sponsored, no regrets, initiative setting the foundation upon which the new current account product can be built and servicedo Product and Channel Development – collaborating with the business programme and sponsors in defining the proposition, scope and requirements for delivery of a new product… Show more • Virgin Money Current Account Programme - managing multiple strategic and tactical projects at different stages in the software development lifecycleo System Performance Improvements – an IT sponsored, no regrets, initiative setting the foundation upon which the new current account product can be built and servicedo Product and Channel Development – collaborating with the business programme and sponsors in defining the proposition, scope and requirements for delivery of a new product and associated changes to the IT landscape. Balancing speed to market with budget and resource constraintso Account Switching Service – defining and evaluating options for participation in the industry wide service, governed by the Payments Council• E-Commerce Product Enhancement Programme (e-ISA, e-Bonds, e-Maturity) - successful delivery to time, quality and budget. Oversaw all aspects of IT delivery from requirements gathering to implementation. Reported directly to senior management, managed third party and internal development and test teams, owned and tracked budget spend and defined the delivery approacho E-ISA: a building block of the Northern Rock 2011 business plan and part of the “Serious about Savings” strategy. It was delivered ahead of schedule (in less than 16 weeks) and under the £500k budget. The project was such a success that IT adopted the delivery approach as the norm for fast-track initiativeso E-Bond and E-Maturity: A key product deliverable which was central to the company’s funding plan• Delivered Financial Services Compensation Scheme - a critical and mandated industry compliance initiative with immovable deadlines. System changes delivered to ensure Northern Rock compliance with Single Customer View, data quality and communication requirements. The programme required management of a number of key projects, with significant software change, a variety of critical highly visible delivery schedules and management of senior stakeholders Show less

• Responsible for managing a programme of critical supply chain projects whose aim was to enhance vehicle ordering systems for European vehicle export and Japanese import • Managing pan-European strategic and tactical Rapid Application Development projects through the full delivery lifecycle – covering parts procurement, vehicle ordering, after-sales, logistics and finance • Responsible for appraisal and personal development of graduates, placement students, contractors and Near Shore… Show more • Responsible for managing a programme of critical supply chain projects whose aim was to enhance vehicle ordering systems for European vehicle export and Japanese import • Managing pan-European strategic and tactical Rapid Application Development projects through the full delivery lifecycle – covering parts procurement, vehicle ordering, after-sales, logistics and finance • Responsible for appraisal and personal development of graduates, placement students, contractors and Near Shore vendors • Fast-tracked through Graduate Trainee programme Show less