Reporting to the Managing Director, responsible for office & operational functionality, as well as managing 10 Sales and Planning staff to achieve company goals, KPIs and SLAs consistently and efficiently.• Expanded the UK operations team responsibilities in Jan 2020 to incorporate operational functionality for 2 additional European Offices• Implemented company initiative to roll out bespoke vehicle tracking application to drivers to improve efficiency of GPS tracking, reducing team workload, maximising team efficiency and improving customer service• Delivered team targets & KPIs in line with 2019/20 company strategy and profitability expectation, ensuring optimal team performance to provide excellent customer service consistently.• Setting and monitoring of team and individual KPIs to deliver company targets, including margin expectation, personal productivity, quote conversion, turnover and cost control.• Building and maintaining staff knowledge through coaching & training, ensuring consistent delivery of SLAs following the company quality management system and operational procedures.• Overall responsibility for, but not limited to, resolution of complaints handling & driver disputes, invoicing queries, bespoke customer SLA requirements, as well as technical procedures for road and air transport, including customs, dangerous goods and food / pharmaceutical goods.

Reporting to the Operations Team Leader, successfully managing 5 sales employees to tight deadlines, whilst maintaining operational standards in line with company strategy and KPIs.

Responsible for quoting, negotiating and closing road & air transport solutions to UK customers, building long term relationships with key accounts whilst operating to tight deadlines, in a pressured, fast paced industry.

Reporting to the Commercial Sales Manager, responsible as lead point of contact for the management of high-volume blue-chip customers such as BP, Shell & Morrisons, with key accountability for sales support, performance management, business administration, data analysis/reporting, forecasting, contracts, and management of both internal and external business stakeholders.• Managed 10 major national customers, totalling 100+ accounts, across various UK supply points, totalling 3+ billion litres of fuel, circa 40% of Phillips 66’s UK Marketing sales.• Created and implemented bespoke forecasting tool to improve forecasting accuracy, ensuring all targets exceeded in 2016 & 2017, improving supply chain efficiency and customer satisfaction. This system was then used as the template for a company wide solution.• Developed analytical reporting systems to ensure customer sales targets were met and profits were maximised, whilst enabling incremental sales opportunities to be identified and converted, resulting in £2m additional sales revenue per month from one national customer.• Identified, designed and implemented spot sales monitoring system to improve efficiency of hedged purchases, working with legal to update contractual wording to enable cost recovery if contractual obligations were not met. This resulted in cost recovery of £50k in 3 months and improved overall spot sale efficiencies.• Devised and implemented tailored customer service plans, maintaining 100% customer retention whilst creating diversification through new business opportunities, enabling 2 major customers to be added to the customer portfolio in 2017.

Reporting to the Commercial Director, responsible for the procurement and fulfilment of new product categories delivered into Blockbuster stores, including full supplier and vendor management• Sourced, procured and implemented 6 new product categories into 150+ stores, priced to ensure margins delivered on all products in line with company expectations• Produced merchandising plans for store teams to implement consistent marketing, ensuring sales maximised in each category, working with the supplier to create impactful, high quality instore POS• Worked with supply chain, operations and other internal stakeholders to coordinate deliveries in to more than 150 stores• Compiled competitor analysis to ensure proposition was both competitive and relevant, and to identify new products and categories across various sales channels• Provided weekly analysis of sales and inventory metrics, identifying areas of success and areas of opportunity, reporting directly to the Head of Commercial

Responsible for managing multiple wide-ranging online marketing projects across Blockbuster’s website• Introduced a profitable incremental sales partnership with Vodafone Rewards, selling Blockbuster products as part of their rewards offering. This generated an additional 10% sales revenue per month• Introduced and managed online advertising to the Blockbuster website with a third-party agency, generating additional 15% revenue per month• Successfully managed key strategic partnerships with Vodafone, Aviva, Tesco and other external partners that increased overall brand visibility and online rental signups • Saved approx. 35% through cost reduction via online partnerships through price negotiation• Management of all aspects of the E-commerce retail store, including pricing and marketing campaigns to drive efficient inventory management

• Successfully managed a team of 9 motivated employees within a £1 million plus turnover store• Generated profits in every year of store management – 2011 profit = £110k, 2010 profit = £175k• Consistently in the top 5% of the company (circa 585 stores) for four years running on major company KPIs