Tony Williams Email and Phone Number

Responsible for managing and supporting the assessment of organizational needs and the design, implementation and evaluation of programs that facilitate the professional development and continuous learning of team members, executives and emerging leaders.

Overall responsibility for planning, organizing, leading, and managing training for all companywide functions and business units. Ensure that training initiatives align with organizational strategy and are conducted timely in a high quality and measurable fashion across all channels of the organization. Use a blended learning environment and adult and experiential learning concepts to create and facilitate programs that have a measurable impact on the revenue and profit of a growing company of more than 1,200 employees. Continually research and implement cutting edge approaches to adult learning and delivery solutions while bringing a fresh, new, and insightful perspective ways to engage and develop employees. Provide direction and lead members of the Training Team to ensure that training materials, methods and processes achieve the organizational objectives.

As the Associate Director of Learning Strategy & Systems, I served as the Global Process Lead for Learning Strategy and learning systems within RPS. Key responsibilities involved partnering with the leadership teams in developing and implementing continuous global learning strategies and process, global oversight of all eLearning activities to include the Compliance Wire Learning Management System, eLearning course development, and the management of all other global training systems. Other keys responsibilities included:* Partnering with the leadership teams in developing and implementing continuous global learning strategies and process.* Global oversight of all eLearning activities to include the Compliance Wire Learning Management System.* eLearning course development, and the management of all other global training systems.* Set strategies for eLearning Corporate-wide initiatives and Learning systems and promote innovation in the use of eLearning.* Project scoping, process improvement, and audit preparedness and readiness.* Setting strategies for eLearning Corporate-wide initiatives and Learning systems and promote innovation in the use of eLearning.* Conducting needs assessment, instructional design, training delivery, performance management issue analysis and solutions, etc.* Analyzing and solving significant business problems through the application of principles of adult learning, instructional design and development and performance technology.* Metrics reporting and analysis, and creation of organizational survey design, analysis and reporting.* Manage and oversee the implementation of new training technologies and systems, leveraging existing training solutions whenever possible.* Cultivate and build relationships with key external partners and vendors.

As the Associate Director of eLearning, I serve as the Global Process Lead for eLearning within RPS and with external customers and vendors. I am the leader in global oversight of all eLearning activities to include the Kaplan EduNeering ComplianceWire Learning Management System, eLearning course development, and the management of all other global training systems. I have additional responsibilities that include collaboration and partnership with internal and external customers, project scoping, audit preparedness and readiness, and the development of training for the global organization. My role also requires working with multiple teams including global teams and to provide global support and guidance for training initiatives and training systems. My collaborations with internal training counterparts and external partners are a huge asset to the company and my internal teams.Other keys responsibilities include conducting research for new learning technologies, thorough vendor review and selection, and user acceptance testing and system validation for all new learning technologies. Currently collaborating and partnering with the Global Process Leads of Training & Quality Control team to establish global departmental goals and metrics, assess global needs for training and quality control, and implement strategies to accomplish goals and meet business needs. This also involves working with the management to develop and manage all training curricula across all corporate functions and programs, which results in the development and management of Corporate and Program-specific Role Based Curricula. As part of these initiatives, it is key to identify specific training needs for staff and oversee the development of effective training solutions and ensure training deliverables meet established quality standards, deadlines and budget.

Serve as the Global Process Lead for eLearning within RPS and with external customers and vendors. My key tasks involve global oversight of all eLearning activities to include the Kaplan EduNeering ComplianceWire Learning Management System, eLearning course development, and the management of all other global training systems. Additionally, responsibilities include collaboration and partnership with internal and external customers, project scoping, audit preparedness and readiness, and the development of training for the global RPS organization. Work extremely with multiple teams including global teams. Provide global support and guidance for training initiatives and training systems at RPS while collaborating with internal training counterparts and external partners.

This position involves provisioning of Technical Support for RPS’s Learning Management System. Additional tasks include managing system content, service requests, project scoping, and the preparation of custom LMS reports. This job requires working with multiple teams including global teams.* Manages and oversees all aspects of Learning Management System (hardware and software integration, understand system requirements and constraints, identify integration points)* Develops links to third party vender materials* Creates courses, add/delete accounts, archive/publish online course* Conducts user acceptance testing of new learning technologies* Designs and develops custom reports for management* Assures the efficient and effective operation of LMS* Plans, organizes and facilities stakeholder meetings to maximize the use and benefits of LMS* Effectively uses project management skills to ensure on-time and on-budget delivery of all work* Presents and promotes learning system to potential customers

• Project Manager and system administrator for the global implementation of the Knowlagent and CourseMill LMS systems in the U.S. and India. Maintained and managed the LMS database of 200+ courses with over 1,300 global users.• Utilized current e-Learning development tools to provide innovative e-Learning solutions to various internal business areas. These solutions include the development of small and large scale courses, realistic job simulations, the creation, implementation and management of the regulatory compliance program, and the use of other e-Learning tools/systems.• Conducted learning needs analysis, developed course content, facilitated to diverse student groups and used metrics to identify and track key success factors. • Managed a team of two developers that developed on average, 80+ courses per year.

• Program Consultant for the DE Operations site and the multi-site call center. • Practiced performance consulting to determine any development or performance gaps, implement a project plan and measure the results. Successfully helped our transport groups create a more efficient workflow and new hire training program.• Led large scale training and development projects for the call center, particularly the development, design and delivery of the training initiatives and CBT’s for new GUI system, online help system, and balance transfer system.• Managed six training specialists in their duties, responsibilities and development.

• Coordinated and developed training programs for new and current employees in a high volume call center as well as a 20+ branch network• Trained and developed Customer Service representatives through specialized and excellent Customer Service focused training programs.• Managed and developed a training staff and successfully developed trainers to coordinate and manage the training for the PA branch network. • Planned and implemented incentives plans and special events within the department.• Prepared modules, lesion plans, exams and other materials pertaining to a course’s subject matter.