Duties and responsibilitiesDefining, implementing and revising operational policies and guidelines for the organizationWorking with Operation team to delivery project successfullyWorking with Operation team to define project development process, metrics Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programsWorking with the human resources department to develop and implement staff evaluationsWorking with Admin to establish office policies, nice working environmentKeeping track of the company's revenue margins and conducting budget reviews to maximize profitsOverseeing client support servicesManaging procurement and resource allocation

-Ensure that all projects are delivered on-time, within scope and within budget-Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility-Ensure resource availability and allocation-Develop a detailed project plan to monitor and track progress-Manage the relationship with the client and all stakeholders-Perform risk management to minimize project risks-Establish and maintain relationships with third parties/vendors-Create and maintain comprehensive project documentation-Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

-Lead the scrum team in using Agile methodology and scrum practices-Helping the product owner and development team to achieve customer satisfaction-Lead the scrum and development teams in self-organization-Remove impediments and coach the scrum team on removing impediments-Help the scrum and development teams to identify and fill in blanks in the Agile framework-Resolve conflicts and issues that occur-Help the scrum team achieve higher levels of scrum maturity-Support the product owner and provide education where needed