Designed solutions for unanswered business questions and anticipated future business needs related to risk management without direct ownership but through persuasion. Directed, organized and oversaw action plans designed to enhance governance practices in alignment with risk and compliance frameworks. Influenced and developed innovative solutions to mitigate risk and prevent risk exposures which resulted in significant business impacts. Managed the most complex projects involving cross-functional areas within the first line of defense. Advisee senior management on the status of their control environment related to risk identification and control weaknesses. Identified critical areas to monitor and escalate issues and findings to appropriate stakeholders.• Modified risk assessments for development, infrastructure, security, and partner services operations resulting in alignment with metrics, documentation and reporting while establishing a cleaner line of sight into risks and residual risk reduction.• Increased self-identified findings numbers; putting the risk awareness back on the business.• Created and automated the process to operationalize the IT risk assessment resulting in consistent reporting, improved governance, and submission for MRA closure.• Created and implemented 1st LOD Control Testing program to include frequency, scripting requirements and QA.• Managed completion of GLBA MRA while orchestrating cross-functional team delivery.• Created risk assessment for Compliance Systems prior to implementation of ORM’s framework including control testing.• Certified Scrum Master

As a member of the executive leadership team, I was responsible for fundraising and marketing while working on other strategic initiatives as necessary.- Created comprehensive and strategic fund development plan to target donors through storytelling and relationship building. - Ensured all donor dollars are managed and spent appropriately.- Worked to build a full culture of philanthropy.- Managed communications department to ensure social media, direct marketing, creative development, brand image and messages adheres to the organizations standards.

- Developed council resource development plan including goal setting, budget, tactical execution and evaluation.- Provided professional management, expertise, direction, and overall supervision to resource development staff.- Created and implemented United Way application process, proposals, grants, special events and all levels of donor campaigns to include individuals, membership and staff, corporate, foundation, alumni, lifetime members and planned giving.- Managed resource development data management system for council donors and supporters at all levels.- Developed the council’s fundraising process, procedures and policies with a commitment to the ethics of fundraising.- Worked in cooperation with the leadership team to integrate essential functions

- Developed and managed strategic marketing plans for hotel acquisitions - Created, managed and implemented marketing campaigns - Identified marketing opportunities to build brand awareness, craft effective marketing strategies that result in measurable success, and modified those strategies to adapt to emerging opportunities as needed. - Managed hotel marketing budget - Designed, implemented and managed hotel satisfaction surveys. - Monitored the success of hotel-facing products and services. - Oversaw the development and production of marketing materials. - Recommended the need for competitive product analysis and market research.

- Developed and implemented strategic marketing plans at retail, direct mail, online, CRM, affiliate and trade event programs for Prepaid MasterCard, Wireless and Phone Card. - Launched retail and alternate channel campaigns and report business performance. - Optimized cost per acquisition to ensure appropriate payback is achieved. - Managed channel marketing budget tracking and reporting with finance. - Indirectly managed P&L for product - $1MM-$2MM annually. - Managed creative agency for development of DRTV spot. - Travel, when appropriate, to work events and analyze their effectiveness. - Administered call center relationship, training, scripting and FAQ’s for product. - Developed automated inventory tracking system for auto-resupply. - Worked with agencies to develop creative for all strategic marketing plans.

- Strategic development and tactical implementation of marketing plans and initiatives. - Facilitated client meetings including content, flow, action items, deadlines and budgets. - Monitored and measured the effectiveness of the implemented projects and programs. - Tracked individual project profitability. - Served as day-to-day client contact on accounts within the agency. - Researched and analyzed opportunities for direct mail and email marketing campaigns. - Developed list recommendations for targeting key markets. - Produced post-campaign reports and analysis to determine effectiveness of all initiatives.

- Gathered information from users to create functional requirement documents. - Worked with software developers to implement table structures for new CRM system. - Created flow charts and project plans for CRM application development and interaction. - Lead team of website graphic designers, copywriters and programmers for new site. - Managed vendor relationships with search engine, list management, fax blast and Internet design firm companies. - Managed Marketing and Internet Coordinator. - Selected lists for seminars while managing relationship with list broker. - Analyzed results on packages, lists, cities and series. - Tracked budget dollars as part of assigning bonus dollars to sales team. - Worked directly with the President, Vice President and Controller on budgeting, marketing creations and department direction - $2MM annual budget.