Tonya Barnett, M.Admin. Email & Phone Number

Chandler, Az, Us

I work with Skillforge's corporate clients teaching the Microsoft Office Application Suite including Word, Excel, PowerPoint, Outlook & Teams. Classes are delivered on-site and online.

Arizona, United States

• Spearheaded global cross-functional team to develop a 2-year onboarding program to drive retention of Product Engineering and Technology & Innovation employees• Managed stakeholder group by anticipating and proactively addressing concerns and issues, utilizing effective problem and conflict resolution skills to maintain relationships and project momentum • Redesigned global new hire onboarding experience at scale, increasing engagement and satisfaction • Facilitated bi-monthly innovative 3-day virtual, live onboarding program to audiences of 200 people

Arizona, United States

• Created and delivered pilot program to assess SaaS customer adoption readiness • Provided impactful feedback and creative input to program, deliverables, and engagement strategy• Executed discovery sessions with customers: assessed key focus areas such as change mgmt., process mgmt., enablement, and employee experience, etc. in support of solution adoption and value realization• Delivered outputs including customized recommendations and key actions for solution adoption across a range of SAP solutions which led to faster time to deployment and stronger adoption of SAP technology• Created and curated training curriculum for new team members including managing courses in LMS

Arizona, United States

• Managed a cloud portfolio through the customer lifecycle: Onboarding through renewal and expansion• Monitored account health including usage data, licensing, etc. to identify risk and create mitigation plans• Drove opportunity development through forecasting of renewals for upsell and cross-sell • Served as voice of the customer to advocate for their needs with services, education, and product mgmt.• Partnered with customers to create success plans to enable and adopt at scale • Utilized product knowledge and best practices to ensure that customers achieved business goals• Nurtured select customers to grow them into reference customers

Arizona, United States

• Provided solution approaches and configuration recommendations to implementation project teams• Delivered customer facing role-based technical training for the SAP Ariba suite of products• Developed use cases and user personas as part of customer enablement strategy• Improved solution adoption and customer satisfaction by performing best practice product demonstrations• Managed design and production of suite of courses (program & project level) • Facilitated webinars and Q&A sessions for quarterly releases of product suite• Developed custom SCORM compliant eLearning in SAP Enable Now for SAP Ariba customers

Arizona, United States

• Analyzed large volumes of General Business account data ensuring proper hierarchy alignment • Maintained territory account alignment cross-functionally to ensure end user success • Authored Territory Management Handbook as a reference guide for data team

Arizona, United States

• Trained new hires on CRM and related processes as well as delivered ongoing training when new functionality was released, or as new processes were implemented• Participated in UAT testing prior to new releases & recommended system improvements• Collaborated with stakeholders to evaluate, shorten, and streamline operational processes which lead to increased user satisfaction and a reduction in support tickets by 75%• Provided operational, process and technical support and training for over 100 Inside Marketing Reps

Mesa, Arizona, United States

• Created and edited campaign enablement including value proposition battlecards• Developed enablement for Business Development reps on the SPIN Selling methodology• Coordinated the calendar, training, rollout, and reporting of multiple outbound Tele campaigns • Analyzed and managed campaign performance through monitoring, reporting, and feedback

Full Time Graduate Student

Tempe, Az

• Supervised computer lab staff in 5 remote locations • Streamlined operations requests and processes to increase student satisfaction and employee performance• Directed the design and development of over 30 courses for online delivery• Developed course planning documents, lesson plans, and evaluated assessments for new /revised courses

Phoenix, Arizona Area

• Participated in planning and initial design of company-wide e-learning initiative• Developed lesson plans, course materials, and assessments for new /revised courses• Created new Leader's Guides, Participant Guides, and course evaluations• Delivered pilot classes and observed subsequent class deliveries

Master Of Administration, Leadership

Studied topics on leadership: principles of leadership & administration, organizational management, leadership skill development.

Master Of Education, Curriculum & Instruction - Instructional Technolgy

Bachelor Of Science, Psychology / Asian Studies - Double Major