• Effectively communicate departmental process and procedures on two on-going process improvement initiatives and establishing a new platform to better service our clients• Analyze trends by producing a trending and analysis model and provide recommendations to reduce client’s engagements by offering solutions that will better the customers’ experience • Investigate clients’ issues and concerns regarding bank adjustments and posted transactions for Wholesale customers who… Show more • Effectively communicate departmental process and procedures on two on-going process improvement initiatives and establishing a new platform to better service our clients• Analyze trends by producing a trending and analysis model and provide recommendations to reduce client’s engagements by offering solutions that will better the customers’ experience • Investigate clients’ issues and concerns regarding bank adjustments and posted transactions for Wholesale customers who utilizes Treasury Management products ensuring accuracy in an efficient manner while utilizing multiple online systems • Problem solving skills in duties and assignments within established timeframes ensuring accurate follow up and resolution Show less