Developing, editing, writing, and building content to support users in their efforts to be successful in their tasks whether through business/technical documents, functional specifications, SOPs, web-based help, training videos, or process flows.

Taught introductory Technical Writing as an online course. Communicated with students via e-mail and BlackBoard to assign projects and provide feedback on their work. Used provided teaching materials to give instruction.

Managed GhostWriters’ projects and related personnel, including tracking of hours and completed tasks. Researched information related to projects. Recruited potential job candidates for open positions. Solicited new clients for technical writing and web/interactive projects. Researched new and upcoming technologies and evaluated their applicability to technical and business communications. Worked on a contract basis with Duke Energy, Siecor, Corning, Silas Technologies, and RJR Tobacco Company,… Show more Managed GhostWriters’ projects and related personnel, including tracking of hours and completed tasks. Researched information related to projects. Recruited potential job candidates for open positions. Solicited new clients for technical writing and web/interactive projects. Researched new and upcoming technologies and evaluated their applicability to technical and business communications. Worked on a contract basis with Duke Energy, Siecor, Corning, Silas Technologies, and RJR Tobacco Company, as well as other companies, to help with their documentation or web site needs. Wrote and edited technical manuals, job aides, help systems, and other performance support tools as defined by the client’s needs. Coordinated printing of documents. Developed web pages using various web technologies. Show less

Worked as a contract writer for RJR Tobacco Company, Blue Rhino, and others to help with their documentation or web site needs. Developed web pages using various web technologies. Documented business processes and systems. Created online help files. Wrote, edited, and revised documents, including quick reference cards, job responsibility manuals, and instructional materials. Wrote Y2K communications and maintained Y2K intranet site. Researched information related to projects. Coordinated… Show more Worked as a contract writer for RJR Tobacco Company, Blue Rhino, and others to help with their documentation or web site needs. Developed web pages using various web technologies. Documented business processes and systems. Created online help files. Wrote, edited, and revised documents, including quick reference cards, job responsibility manuals, and instructional materials. Wrote Y2K communications and maintained Y2K intranet site. Researched information related to projects. Coordinated printing of documents. Show less