My Goal:To succeed in a business environment in which I can capitalize on my customer service skills and strong work ethic.•5 + years of diverse and comprehensive experience in telecommunications and customer service.
• Efficient in multi-tasking using various systems in a fast-paced environment while troubleshooting with customers.
• Strong independent worker highly adaptable to ever changing processes of wireless industry.
• In-depth knowledge and understanding of many software packages and operating systems to include MS Excel 2007, XP, PowerPoint, MS Outlook, Microsoft Office Word 2007, CMS Avaya Supervisor, IEX Total View, Nexus and Enterprise Administrator.
• Experience with corporate billing systems and various system applications (i.e. CARE, BCG Web CARE, Telegence, Clarify and Clarify case, BobSled, OTIVA, Total View, TelePos, Quick Pay, Java Base Application and Compass) snooper, MTI map
• 2 years Worked as an escalation manager relief to provide help desk support for reps contacting the CQC technology/Help Desk. Provide assistance on the methods & procedures of the Avalon Ridge Call